Anita Kucharczak
Wroclaw
Overview
7
7
years of professional experience
Work History
Customer Operations Analyst - Sales Incentive Plan
3M GSC, Wrocław
07.2022 - Current
- Leading and executing SIP Payouts to all Sales Incentive plans participants
- Implementing the global and area SIP framework
- Delivering all related tasks for Sales Incentives planing
- Supporting the process and ensuring compliance and clarity
- Contacting and communicating with all stakeholders in order to ensure a successful process
- Taking part in additional tasks and projects, region owner, business group Point of Contact
Sales Support Analyst
UPS GBS
12.2020 - 06.2023
- Providing day-to-day support for Sales Managers responsible for strategic customers
- Preparing customer facing documentation - reports, business reviews and financial simulations
- Work with Oracle, Excel, SalesForce, Ondemand and many others internal programs
- Additional work on improving the process
Shop Assistant
Folkstar
04.2017 - 11.2020
- Customer Service
- Creating monthly orders on the sale website
- Work with Saldeo and Subject
- Creating returns and invoices
- Telephone support for foreign customers
Education
Master Degree - National Security Studies
Adam Mickiewicz University
Poznań06.2018
Bachelor - National Security Studies
Univeristy of Wrocław
Wrocław06.2016
Skills
- MS Office - intermediate
- Oracle Database
- SalesForce
- SAP - Vistex, SAP Lumira
- Power BI - creating simple summaries and reports
- Process Enhancement
- Documentation and Reporting
- System Analysis
- Issue Identification
- Prioritizing tasks
Languages
English
Advanced
C1
Spanish
Elementary
A2
Timeline
Customer Operations Analyst - Sales Incentive Plan
3M GSC, Wrocław
07.2022 - Current
Sales Support Analyst
UPS GBS
12.2020 - 06.2023
Shop Assistant
Folkstar
04.2017 - 11.2020
Master Degree - National Security Studies
Adam Mickiewicz University
Bachelor - National Security Studies
Univeristy of Wrocław
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