Martyna Konieczna
Poznań,Wielkipolskie
Summary
Detail-oriented Junior Payroll Specialist with strengths in payroll administration and data entry. Manages payroll processes for multiple projects, ensuring compliance and accuracy. Collaborates with stakeholders to resolve queries, delivering timely support and enhancing service satisfaction.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Junior Payroll Specialist
Ingka Business Service Center Sp. z o.o.
Poznań
04.2023 - Current
- Processed and input new employee information onto payroll system with required bank details, national insurance numbers and salary values.
- Maintained accurate records of employee pay structures and personal data, ensuring compliance and facilitating timely payroll processing.
- Managed payroll processes for ANF and Kronos projects, contributing to seamless payroll operations and stakeholder satisfaction.
- Ensured timely processing of payroll activities while meeting service level agreements (SLAs).
- Processed ongoing orders for changes to co-worker employment terms in the payroll system.
- Collaborated with internal stakeholders to resolve payroll-related queries, enhancing communication and resolving issues efficiently.
- Worked with payroll and HR systems (SAP, Kronos, SuccessFactors).
- Assisted co-workers at the support helpline through telephone and email communications.
- Participated in process improvement initiatives.
- Created or updated work instructions and documentation.
Customer Service Representative
Bocian Pożyczki
Poznań
02.2022 - 02.2023
- Managed inbound customer service calls, resolving queries and complaints to maintain high satisfaction levels.
- Assisted customers with product-related questions and feedback, ensuring concerns were addressed promptly.
- Addressed customer service enquiries swiftly and accurately, enhancing customer experience.
Education
Bachelor - Polish Studies
University of Adam Mickiewicz
Poznań 2022 - 2025
Skills
- Payroll management
- Payroll calculation
- Data entry
- Payroll processing
- Compliance management
- Customer service
- Payroll compliance
- Process improvement
- Critical-thinking
Languages
English
Advanced
C1
Italian
Advanced
C1
Polish
Proficient
C2
Interests
- Strength training and fitness
- Art and visual culture
- Scandinavian literature
Timeline
Junior Payroll Specialist
Ingka Business Service Center Sp. z o.o.
04.2023 - Current
Customer Service Representative
Bocian Pożyczki
02.2022 - 02.2023
Bachelor - Polish Studies
University of Adam Mickiewicz
2022 - 2025