Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zuzanna Raczkowska

Warsaw

Summary

Highly motivated job seeker with experience in talent acquisition, employee engagement, and team management. Proven track record in leading recruitment efforts, conducting new hire training, and driving performance management initiatives. Skilled in problem-solving, conflict resolution, and building strong relationships. Strong foundation in leadership, communication, and basic finance and accounting.

Overview

4
4
years of professional experience

Work History

Customer Service Coordinator

Lux-Med
01.2024 - 10.2024
  • Managed a team of patient service representatives, providing guidance, performance evaluations, and ongoing training.
  • Managed recruitment and onboarding for new team members, including interviewing candidates and facilitating their integration into the team.
  • Served as the first point of contact for resolving issues or emergencies, maintaining effective communication and swift problem resolution.
  • Coordinated schedules for doctors and staff, ensuring optimal staffing levels.
  • Acted as the BHP (Health and Safety) Coordinator, ensuring compliance with workplace safety regulations and organizing training.
  • Organized and conducted workshops for employees to improve skills and foster a collaborative work environment.

Customer Service Supervisor

Lux-Med
05.2023 - 12.2023
  • Managed care for specialist patients, ensuring appointments were scheduled and treatment plans were followed.
  • Collaborated with doctors and other healthcare professionals to facilitate treatment and consultations.
  • Analyzed patient medical histories and adjusted treatment plans accordingly to ensure effective care.
  • Provided personalized support to patients with specialized healthcare needs, improving overall satisfaction.
  • Gathered and analyzed patient feedback, contributing to service improvements.

Customer Assistance Representative

Lux-Med
05.2021 - 05.2023
  • Handled patient complaints and resolved issues to improve service quality.
  • Assisted patients with registration, appointment scheduling, and medical inquiries, acting as the first point of contact for patient services.
  • Managed patient records and provided administrative support to the medical team.
  • Supported communication between patients and healthcare providers, ensuring smooth information flow.

Accounting Intern

Biuro Moje Sp. Z O.o.
01.2021 - 05.2021
  • Assisted with the preparation and verification of financial statements and reports.
  • Supported invoice processing and maintained accurate records of financial transactions.
  • Collaborated with the accounting team to ensure timely completion of month-end and year-end financial procedures.
  • Contributed to the digitization and archiving of financial documents to improve efficiency.



Education

Bachelor of Arts - Management And Sociology in Business And Media

Kozminski University
Warsaw, Poland
09.2022

No Degree - Business Administration And Management (ERASMUS)

Berlin School of Economics And Law Schöneberg Camp
Berlin
02.2022

Skills

  • Leadership & Team Building
  • Communication
  • Talent Acquisition
  • New Hire Training & Onboarding
  • Problem-Solving
  • Account Management
  • Basic of Finance & Accounting

Languages

Polish
Native language
English
Advanced
C1
German
Intermediate
B1

Timeline

Customer Service Coordinator

Lux-Med
01.2024 - 10.2024

Customer Service Supervisor

Lux-Med
05.2023 - 12.2023

Customer Assistance Representative

Lux-Med
05.2021 - 05.2023

Accounting Intern

Biuro Moje Sp. Z O.o.
01.2021 - 05.2021

Bachelor of Arts - Management And Sociology in Business And Media

Kozminski University

No Degree - Business Administration And Management (ERASMUS)

Berlin School of Economics And Law Schöneberg Camp

Similar Profiles

CREATE PROFILE
Zuzanna Raczkowska