Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raya Mohamed

Raya Mohamed

Warsaw

Summary

Service-oriented Customer Support Representative with more than 2 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

Overview

3
3
years of professional experience

Work History

Customer Support Representative

Foundever
03.2024 - Current
  • Documented customer interactions and feedback accurately in CRM systems to ensure continuity and quality of support.
  • Assisted clients with onboarding processes, helping them set up and optimize their use of Square's point-of-sale and payment processing systems.
  • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
  • Managed account maintenance tasks, including taking card, check, or other orders and handling lost or stolen cards/checks.
  • Applied strong problem-solving and negotiation skills to handle difficult customer calls efficiently.
  • Managed time effectively to assist a maximum number of clients while ensuring high-quality service delivery.

Customer Service Representative

BRAC Tanzania Finance LTD
09.2021 - 11.2022
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Keeping records of customer interaction, processing customer accounts and filling documents
  • Respond to customer questions, complaints and walking customers through basic troubleshooting or setup process
  • Manage large amount of incoming calls and emails
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Logistic Officer trainee

Tanzania Port Authority
05.2021 - 08.2021
  • Supervised logistics functions and operations.
  • Preparation of documentation and Invoice.
  • Detected and enforced improvement opportunities in supply chain.
  • Inventory management.
  • Conducted audits to improve office logistics practices and procedures.
  • Conducted research to address shipping errors and packaging mistakes.
  • Help with planning schedule and delegating assignments to meet coverage and service demands
  • Led idealization, planning and implementation of new and long-term business strategies.

Education

Bachelor of Arts - Business Management

University of Economic And Human Science in Warsaw
02.2025

High School Diploma -

Alpha Girls High School
05.2022

Skills

  • Detail oriented
  • Microsoft office pro-efficiency
  • Decision making
  • Flexible, Adaptable & Multitask
  • Critical thinking
  • Problem solving
  • Highly organized and efficient
  • Certified technical analyst
  • CRM software proficiency
  • Microsoft excel pro-efficiency
  • Executive Management Support
  • Emailing management
  • Data Entry

Languages

English, Arabic
Native language
Swahili
Proficient
C2

Timeline

Customer Support Representative

Foundever
03.2024 - Current

Customer Service Representative

BRAC Tanzania Finance LTD
09.2021 - 11.2022

Logistic Officer trainee

Tanzania Port Authority
05.2021 - 08.2021

Bachelor of Arts - Business Management

University of Economic And Human Science in Warsaw

High School Diploma -

Alpha Girls High School

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Raya Mohamed