Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANETA ZYLA

London

Summary

Exceptional Leader with over 8 years of experience leading and motivating Data Team to success, with a strong focus on data quality, analytics, and strategic business solutions to improve Customer Experience. Skilled in

Adept at collaborating with stakeholders, and training teams, and utilizing data-driven insights to create seamless personalized customer interactions.

Skilled in leading diverse teams, optimizing operations, and driving continuous improvement. Possess comprehensive skills in SALESFORCE platform configuration and track record of delivering transformative projects contributing to substantial Business growth. My career is marked by significant contributions to improving data accuracy and efficiency, leading to measurable business outcomes.

Overview

25
25
years of professional experience

Work History

Data Team Leader Manager

Morrison Utility Services
10.2016 - 09.2024
  • Led a team of 10 data quality specialists, including a large offshore team.
  • Managed customer complaints and escalations, as required, to the satisfaction of the customer and the client.
  • Worked collaboratively with the call centre to solve any concerns or issues that the customer raised.
  • Developed and implemented efficient procedures and schedules to meet customer demands.
  • Conducted regular team meetings to address challenges, and improve communication.
  • Worked with senior-level management to deliver management reports, and ensure on-time deliverables.
  • Liaised and co-operated with other Departments to carry out validation process improvements and changes as necessary
  • Presented data in charts, graphs, and tables, as well as designed and developed relational databases for collecting data.
  • Ensured Validation staff are trained and up-to-date on validation techniques, requirements, and best practices.
  • Developed staff to increase teamwork, individual capability, and organisational flexibility.
  • Established individual performance targets for the Data Validation Team.
  • Completed one-to-ones and PDRs in accordance with HR policies and procedures.
  • Completed regular team meetings and briefings.
  • Liaised with HR policies and procedures and how to implement them
  • Identified personal development opportunities through SMART objective settings
  • Controlled access permissions and database privileges
  • Worked alongside the in-house development team of to understand active and future development needs involving database operations
  • Monitored performance and managed parameters to provide fast responses to front-end users
  • Supported the database backups, high availability, disaster recovery processes and updated existing documentation to reflect current and future changes to operating procedures
  • Created complex query definitions to allow data to be extracted efficiently
  • Innovated and experimented with new technologies to maximise the opportunities of the database and other platforms.

COMMERCIAL SUPPORT

Morrison Utility Services
07.2011 - 10.2016
  • Provided support to the Commercial Manager who negotiate the agreements with the suppliers
  • A Strong communication skills & ability to communicate at all levels
  • Strong analytical capability & ability to create performance reporting
  • Strong team player who supports others
  • Knowledge of the Water Industry and working within a regulated industry
  • Ability to manage budget and cost centre
  • Passionate about customer experience and operational delivery
  • Self-motivated individual with a passion for leadership
  • Ability to work under pressure
  • Experience of working with IT systems, office software and mobile working systems
  • Organised and methodical
  • Ability to meet deadlines set
  • Experience and knowledge of the Water Industry
  • Excellent communication skills, both written and verbal
  • Strong interpersonal, negotiation and people management skills
  • Strong stakeholder management skills.

DESIGN, ESTIMATOR

Thames Water
04.2006 - 10.2008
  • Designed and priced the provision of new clean water service connection in order to serve new and existing developments
  • Provided excellent customer service through prompt and professional response to customer queries by telephone, post, emails
  • Updated customer details using SAP
  • Liaising with other Thames Water departments, local authorities and contractors
  • Worked with data, created charts and pivot charts
  • Delivered projects on time and within budget to meet specifications.

DATA ANALYST

Grimex
02.2000 - 03.2003
  • Created dynamic Business Intelligence dashboard to produce reports on sales, site traffic and user activity
  • Identified and modified reporting procedures to support data warehouse
  • Revised implementation strategies to resolve data issues
  • Set parameters and rules to fully describe risk levels across different business processes
  • Developed data quality assurance processes to enhance datasets shaping investment decisions
  • Observed proper guidelines in processing data to maintain confidentiality
  • Spearheaded information drives and data-collection efforts for research and development.

Education

ECONOMICS TECHNICIAN DIPLOMA -

High School of Economics

BUSINESS AND COMMERCE -

College of CommerceOracle Filed Service

Skills


  • Microsoft Word
  • PowerPoint
  • Excel
  • Problem-solving
  • Communication skills
  • Public speaking
  • Team building
  • Leadership


Languages

English
Fluent
Polish
Native

Timeline

Data Team Leader Manager

Morrison Utility Services
10.2016 - 09.2024

COMMERCIAL SUPPORT

Morrison Utility Services
07.2011 - 10.2016

DESIGN, ESTIMATOR

Thames Water
04.2006 - 10.2008

DATA ANALYST

Grimex
02.2000 - 03.2003

ECONOMICS TECHNICIAN DIPLOMA -

High School of Economics

BUSINESS AND COMMERCE -

College of CommerceOracle Filed Service

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ANETA ZYLA