ISHAN PACHCHIGAR
Warszawa
Summary
Detail-oriented AML Investigator with strong leadership skills and history as transaction monitoring, customer due diligence and customer service professional. Offering exceptional communication, problem solving and analytical skills and knowledge of regulatory compliance. I have completed my bachelor's degree in Business Management. Currently, I am seeking position in the filed of my knowledge, where I can apply my expertise and skills for continuous improvement of my career and organizational well being.
Overview
5
5
years of professional experience
Work History
Transaction Monitoring Investigator
Natwest Group
04.2023 - Current
- Review system generated alerts for retail banking customers.
- Review of alerts for Personal banking customers, credit card, IMLSR.
- Review client’s profile and check if customer have held any previous investigations.
- Review turnover spike analyze client’s transaction in detail according to alert generated on the account.
- Summarize, in writing, clear and concise outcome of the investigation in decision rational.
- If suspicious activity found fill-up a SAR form to report to NCA.
- I am an accredited TM investigator certified by nominated officer at NatWest group which authorizes me to submit SAR directly to NCA.
Senior AML Analyst (Due Diligence)
Natwest Group
07.2021 - 03.2023
- Review business customers profile and activity history.
- Identification, analysis and verification of customer information using internal tools information and open sources.
- Document and report the review/investigation findings and help to prepare case files with the required supporting documentation
- Summarize, in writing, clear and concise findings of the investigation.
- Escalate issues that require escalation to appropriate teams.
- Assist AML team with mitigating risks by analyzing the root cause of issue.
- Coaching and Mentoring new joiners to familiarize with procedures and tools.
- Providing walkthrough for new joiners through whole investigation process.
Customer Service Professional
Sitel Polska Sp. z o.o
08.2019 - 03.2021
- Direct contact with customer via phone calls, email and chats as first point of contact.
- Resolving safety concerns using customer’s preferred communication method (phone, email, and chat)
- Determines root cause of safety issues, identify possible solutions, and agree with the customer on a defined course of action aligning to the US Federal Laws.
- Initiate immediate contact to customer, third-party , attorney, and law enforcement authorities to scrutinies the situation ensure appropriate documentation escalate the needful to concerned teams.
Education
BBA - Business Management
Vistula University
Warsaw, Poland10.2023
Skills
- Detailed report writing
- Interview techniques
- Research abilities
- Ethical and honest
- AML Regulations Knowledge
- Enhanced Due Diligence
- Suspicious Activity Reporting
- Financial Crime Prevention
- Transaction monitoring
- Analytical Skills
- Oral Communication
- Regulatory Compliance
Languages
Gujarati, Hindi
Native language
English
Proficient
C2
Timeline
Transaction Monitoring Investigator
Natwest Group
04.2023 - Current
Senior AML Analyst (Due Diligence)
Natwest Group
07.2021 - 03.2023
Customer Service Professional
Sitel Polska Sp. z o.o
08.2019 - 03.2021
BBA - Business Management
Vistula University
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