Nihal Babalioglu

136 rooms ,2 meeting rooms 2 Restaurant (Topaz Michelin Guide Restaurant),19 staff

• Booking.com cleanliness score of 9 or higher and TripAdvisor average 98%.
• Responsible for budget, opex, capex management
• Responsible for staff training and leadership development
• Responsible for cleaning, renovation, and technical maintenance programs
• Responsible for sustainable tourism initiatives
• Responsible for events coordination and organization
• Responsible for laundry operation, gardening, and pest control oversight
• Responsible for improving guest satisfaction and social media scores by delivering luxury service experiences and enforcing brand standards
• Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.

• 291 rooms, 24 suites and 1 king room ,8 meeting rooms,1 ballroom 1 Restaurant , 51staff,6 supervisor,1 assistance,1 office coordinator.
• Booking.com cleanliness score of 8 or higher and TripAdvisor average + 90%
• Responsible for budget, opex & capex management
• Responsible for staff training and leadership development
• Responsible for cleaning, renovation, and technical maintenance programs
• Responsible for sustainable tourism initiatives
• Responsible for events coordination and organization
• Responsible for laundry operation, gardening, and pest control oversight
• Responsible for improving guest satisfaction and social media scores by delivering luxury service experiences and enforcing brand standards

285 rooms ,21 suites ,1 king room ,5 meeting rooms 2 Restaurant,Executive floor, 38 staff,4 supervisor,1 assistance,1 office coordinator.

• Booking.com cleanliness score of 8 or higher and TripAdvisor average 90%.
• Responsible for budget, opex- capex management
• Responsible for staff training and leadership development
• Responsible for cleaning, renovation, and technical maintenance programs
• Responsible for sustainable tourism initiatives
• Responsible for events coordination and organization
• Responsible for laundry operation, gardening, and pest control oversight
• Responsible for improving guest satisfaction and social media scores by delivering luxury service experiences and enforcing brand standards
• Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
• Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
• Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.

• 221 rooms ,21 suites ,1 king room ,3 meeting rooms 2 Restaurant, 23 staff, 3 supervisor,1 laundry manager and 1 assistance
• Booking.com cleanliness score of 8 or higher and TripAdvisor average 90%.
• Responsible for budget, opex ,capex management
• Responsible for staff training and leadership development
• Responsible for cleaning, renovation, and technical maintenance programs
• Responsible for sustainable tourism initiatives
• Responsible for events coordination and organization
• Responsible for laundry operation, gardening, and pest control oversight
• Responsible for improving guest satisfaction and social media scores by

delivering luxury service experiences and enforcing brand standards

• Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.

• Responsible 7500 sqm gym cleaning and tecnical operations
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Controlled costs to keep business operating within budget and increase profits.
• Cross-trained existing employees to maximize team agility and performance.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.

• Optimized employee performance by conducting regular evaluations and providing constructive feedback.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
• Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
• Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
• Determined staffing needs, developing schedules to staff all shifts.
• Supervised team of helpers, laborers and material movers to efficiently complete tasks.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.