BILLEL AMROUCHE
Poznań
Summary
Experienced Call-Center Operator with 2 years of impactful customer support across social media platforms. Known for delivering prompt, professional assistance, resolving issues efficiently, and exceeding performance targets. Proven ability to collaborate with teams, analyze interactions for improvements, and ensure consistent brand representation. Skilled in managing multiple tasks, providing tailored solutions, and maintaining high customer satisfaction. Proficient in Microsoft Office, CRM, and Adobe Photoshop, with hardware expertise. Currently pursuing a Bachelor's in International Business to enhance business acumen and global perspective.
Overview
3
3
years of professional experience
Work History
Public Multi-Service Desk Operator
Internet caffe & Multi-Service
01.2022 - 03.2023
- I provided diverse services, including resume creation, flyer and business card design, and technical consultancy
- Gained extensive experience in customer communication, identifying needs, and resolving issues
- Effectively handled multiple tasks simultaneously, ensuring efficient service delivery and high customer satisfaction
- Provided a range of services including resume creation, flyer and business card design, and technical consultancy
- Communicated effectively with customers to understand their needs and deliver tailored solutions
- Managed multiple tasks simultaneously, ensuring efficient service and timely completion
- Achieved a high customer satisfaction rate by consistently delivering prompt and effective support
- Successfully resolved complex issues, resulting in a significant reduction in escalation rates
- Enhanced brand reputation by maintaining consistent messaging and professional interactions across social platforms
- Additional Softwares: Microsoft Office, Excel, Google Sheets, Word, PowerPoint, Google Mail, CRM, Adobe Photoshop
- Hardware: Printers, Desktops, Networking, Mobile
CALL-CENTER OPERATOR
Fan Advertising Agency
06.2020 - 11.2021
- Customer Support Representative at a Social Media Agency, I delivered prompt, professional assistance across social platforms
- Collaborated with the social media team to ensure consistent brand representation and resolved issues efficiently
- Analyzed customer interactions for service improvements and consistently exceeded performance targets
- Handled incoming client calls, provided technical support, and personalized solutions to address inquiries and concerns
- Provided timely and professional assistance across various social media platforms
- Resolved customer issues and inquiries efficiently, ensuring high satisfaction levels
- Analyzed customer interactions to identify trends and contribute to service improvements
- Achieved a high customer satisfaction rate by consistently delivering prompt and effective support
- Successfully resolved complex issues, resulting in a significant reduction in escalation rates
- Enhanced reputation by maintaining consistent messaging and professional interactions across social platforms
Education
Bachelor Degree - Science and Technology
07.2022
Completed coursework in physics, computer science, engineering, and related fields. Developed a strong foundation in analytical thinking, problem-solving, and research methodologies. Gained hands-on experience in data analysis, and technology integration. Worked on practical projects that applied scientific and technological principles to real-world problems.
Bachelor Degree - International Business
01.2025
Studied international trade, global marketing, and business management. Developed skills in cross-cultural communication, market analysis, and strategic planning. Gained practical experience through projects in global supply chain management and international business operations. Acquired knowledge of global economic trends and business regulations.
Skills
- Customer service
- Technical support
- Refund processing
- Empathy and Emotional Intelligence
- Attention to Details
- Call centre operations
- Ability to Work in a Team
- Adaptability
Personal Information
- Title: Key Customer Support Specialist
- Date of Birth: 08/25/01
- Nationality: Algerian
Timeline
Public Multi-Service Desk Operator - Internet caffe & Multi-Service
01.2022 - 03.2023
CALL-CENTER OPERATOR - Fan Advertising Agency
06.2020 - 11.2021
University of Blida 1 - Bachelor Degree, Science and Technology
WSB UNIVERSITY - Bachelor Degree, International Business
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