Proven Member Service Representative at Planet Fitness, adept in customer service and workflow optimization. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in member account management and healthcare support, demonstrated by training staff and improving service environments. Achieved notable customer support success, blending strong communication skills with technical proficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
03.2024 - Current
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Trained staff on operating procedures and company services.
Upheld cleaning procedures and precautions in a timely manner
Trained new personnel regarding company operations, policies and services
Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Educated and engaged customers with new products and services.
Handled complaints with prompt, courteous service to uphold professional reputation.
.
Patient Safety Attendant
Crothall Healthcare Services
04.2024 - 01.2025
Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
Recorded patients' vital signs, documenting in medical charts.
Supported patients and family members, actively listening to concerns and offering compassionate care.
Completed necessary reports and documentation on time and to specifications.
Transported patients to and from appointments, assisting with getting in and out of vehicles.
Prepared and delivered meals to patients, assisting with feeding when necessary.
Supported office operations by expertly handling administrative needs.
Coordinated with other healthcare professionals to provide patients with comprehensive care.
Answered patient inquiries and provided information about healthcare services.
Inspected equipment for defects and completed basic repairs.
Education
Bachelor of Science - Biochemistry (PreMed)
Loyola University Chicago
Chicago IL
05-2026
Associate of Applied Science - Biology
Joliet Junior College
Joliet IL
06-2024
Skills
Medical terminology
Medical equipment operation
Basic life support/First Aid/CPR
Direct patient care and Observation
Emergency response
Patient transportation
Team Management and Organization
Excellent communication
Stress tolerance
Workflow optimization
Relationship building
Customer service
Accomplishments
Shadowed in over 2 procedures during 2022.
Built strong relationships with surgeons and medical staff.
Documented and resolved patient flight risk and SI risk concerns which led to a calm environment for patients to act with decorum.
Used Microsoft Excel and IGNITE to develop inventory tracking spreadsheets.
Collaborated and commanded with team of 50 in the development of JROTC Army National team competitions.
Documented and resolved JROTC interpersonal and intrapersonal relationships which led to success in cadet retention and volunteer productivity.
Certification
Microsoft Office Specialist (MOS) - Microsoft.
Cardiopulmonary Resuscitation (CPR) Certification – American Red Cross or American Heart Association.
First Aid Certification – American Red Cross or American Heart Association.
Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish, English
Native language
Japanese
Intermediate
B1
Spanish
Proficient
C2
Timeline
Patient Safety Attendant
Crothall Healthcare Services
04.2024 - 01.2025
Member Service Representative
Planet Fitness
03.2024 - Current
Microsoft Office Specialist (MOS) - Microsoft.
Cardiopulmonary Resuscitation (CPR) Certification – American Red Cross or American Heart Association.
First Aid Certification – American Red Cross or American Heart Association.
Basic Life Support (BLS) Certification - American Heart Association.
Bachelor of Science - Biochemistry (PreMed)
Loyola University Chicago
Associate of Applied Science - Biology
Joliet Junior College
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