Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Chelsea Tauler

Joliet

Summary

Proven Member Service Representative at Planet Fitness, adept in customer service and workflow optimization. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in member account management and healthcare support, demonstrated by training staff and improving service environments. Achieved notable customer support success, blending strong communication skills with technical proficiency.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
03.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Trained staff on operating procedures and company services.
  • Upheld cleaning procedures and precautions in a timely manner
  • Trained new personnel regarding company operations, policies and services
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Educated and engaged customers with new products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

.

Patient Safety Attendant

Crothall Healthcare Services
04.2024 - 01.2025
  • Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
  • Recorded patients' vital signs, documenting in medical charts.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Completed necessary reports and documentation on time and to specifications.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Supported office operations by expertly handling administrative needs.
  • Coordinated with other healthcare professionals to provide patients with comprehensive care.
  • Answered patient inquiries and provided information about healthcare services.
  • Inspected equipment for defects and completed basic repairs.


Education

Bachelor of Science - Biochemistry (PreMed)

Loyola University Chicago
Chicago IL
05-2026

Associate of Applied Science - Biology

Joliet Junior College
Joliet IL
06-2024

Skills

  • Medical terminology
  • Medical equipment operation
  • Basic life support/First Aid/CPR
  • Direct patient care and Observation
  • Emergency response
  • Patient transportation
  • Team Management and Organization
  • Excellent communication
  • Stress tolerance
  • Workflow optimization
  • Relationship building
  • Customer service

Accomplishments

  • Shadowed in over 2 procedures during 2022.
  • Built strong relationships with surgeons and medical staff.
  • Documented and resolved patient flight risk and SI risk concerns which led to a calm environment for patients to act with decorum.
  • Used Microsoft Excel and IGNITE to develop inventory tracking spreadsheets.
  • Collaborated and commanded with team of 50 in the development of JROTC Army National team competitions.
  • Documented and resolved JROTC interpersonal and intrapersonal relationships which led to success in cadet retention and volunteer productivity.

Certification

  • Microsoft Office Specialist (MOS) - Microsoft.
  • Cardiopulmonary Resuscitation (CPR) Certification – American Red Cross or American Heart Association.
  • First Aid Certification – American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.

Languages

Spanish, English
Native language
Japanese
Intermediate
B1
Spanish
Proficient
C2

Timeline

Patient Safety Attendant

Crothall Healthcare Services
04.2024 - 01.2025

Member Service Representative

Planet Fitness
03.2024 - Current
  • Microsoft Office Specialist (MOS) - Microsoft.
  • Cardiopulmonary Resuscitation (CPR) Certification – American Red Cross or American Heart Association.
  • First Aid Certification – American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.

Bachelor of Science - Biochemistry (PreMed)

Loyola University Chicago

Associate of Applied Science - Biology

Joliet Junior College
Chelsea Tauler