Kinga Sandecka
Wroclaw
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers on a daily basis. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Service-focused customer assistant bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Agent
OpsTalent
Wroclaw
08.2021 - Current
- Working on the Lasership project - it is entirely carried out in English in cooperation with American client. The project deals with delivery of parcels throughout the Eastern Coast of the USA.
- Advanced and smooth communication with the customer via AWS and Salesforce platforms.
- Managed over 50 customer calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Travel Designer
DreamGo ExclusiveTravel
Wroclaw
07.2020 - 06.2021
- Organized luxury vacations to exotic destinations such as Dominican Republic, Seychelles, Aruba
- Took care of incessant relations with hotels and contractors from all over the world, everyday work and communication were performed in English
- Created SEO compliant articles and content - SEO Surfer Support
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Saved 1000$ by implementing cost-saving initiatives that addressed long-standing problems
Education
Master in Creative Technologies - Digital Communications And Media
SWPS University of Social Sciences And Humanities
Wroclaw06.2023
Bachelor of Business - Business Management
University of Economics And Business
Wroclaw06.2020
Skills
- Customer Data Confidentiality
- De-escalation Techniques
- Responding to Difficult Customers
- Call Volume and Quality Metrics
- Multitasking and Prioritization
- Cultural Awareness and Sensitivity
- Building Customer Trust and Loyalty
- Salesforce CRM
Certification
- Neuromarketing Training - Learned to design marketing activities based on the processing of sensory information gathered by the human brain. Understood practical application of neuroscience while constructing complex trade narratives and influencing customers' purchasing decisions.
Languages
Polish
Native language
English
Proficient
C2
Timeline
Customer Service Agent
OpsTalent
08.2021 - Current
Travel Designer
DreamGo ExclusiveTravel
07.2020 - 06.2021
Master in Creative Technologies - Digital Communications And Media
SWPS University of Social Sciences And Humanities
Bachelor of Business - Business Management
University of Economics And Business