Gloriose UMUBYEYI
Krakow
Summary
Finance professional with experience of managing payables and receivables with robust background in order management, managing accounts, improving cash flow, accounts reconciliation, cash application, streamlining financial processes and technical support analyst. Skilled at building strong client relationships and ensuring timely payments. Known for analytical thinking, problem-solving, and effective communication. Committed to driving financial accuracy and operational efficiency for organisational success.
Overview
9
9
years of professional experience
Work History
Order Management Analyst
IBM Poland Sp. Z O.o.
07.2022 - Current
- Addressed client enquiries (via calls, emails, etc.), processed orders promptly including free-of -charge orders, clarified billing issues, provided statements, and managed comprehensive order processing from receipt to delivery, ensuring accurate records and timely resolutions.
- Provided exceptional customer support by resolving order discrepancies, handling returns, and maintaining clear communication on order status.
- Established long-term relationships with clients through strong communication and interpersonal skills, enhancing satisfaction and fostering loyalty.
- Tracked sales trends, and created detailed reports for senior management to support strategic decision-making.
- Collaborated with logistics and warehouse teams for seamless dispatch and delivery, managed backorders with proactive customer communication, and resolved discrepancies to maintain satisfaction and brand reputation.
- Issued credit and debit notes, ensuring accurate financial adjustments, and adherence to company policies and tender contract requirements.
Programs Manager
Jesuit Centre for Research and Social Action-JUC
12.2021 - 03.2022
- Responsible for designing, implementing, and evaluating programs that align with Jesuit Centre, ensuring budget and resource compliance, and engaging with community partners and stakeholders to maximize impact
- Monitor program outcomes, manage field officer and volunteers, and support fundraising through grant writing and donor relations
- Collaborate on advocacy efforts, informed on relevant policy changes, ensure program compliance with legal and ethical standards, and adapt initiatives to reflect best practices, maintaining transparency and accountability to drive sustainable social justice outcomes
Financial Administrator
Jesuit Centre For Research and Social Action-JUC
10.2016 - 11.2021
- Monitored incoming payments to ensure accuracy and timeliness, processed accounts receivable transactions, invoiced clients promptly, and resolved account discrepancies efficiently.
- Prepared annual budgets, implemented budgetary controls, and conducted monthly general ledger reconciliations to maintain financial accuracy and fiscal responsibility.
- Collaborated with external auditors for annual financial audits and maintained detailed records of financial transactions to ensure compliance.
- Managed donor relations, provided reporting, and supported fundraising efforts to enhance financial contributions and organizational growth.
Technical Support Analyst
Mango 4G
08.2015 - 09.2016
- Resolved customer issues related to internet, applications, and related technology via phone calls and emails, providing assistance for all service requests and incidents related to 4G Internet services.
- Installed 4G internet and software on new or existing devices following standard procedures, documenting successful solutions and troubleshooting steps in ticket notes.
- Stayed updated on the organization’s products, services, and policies to deliver accurate and informed responses to customer inquiries.
Education
Masters - International Business Management
University of Occupational Safety Management
10.2024
Bachelor's of science(Hons) - Accounting
University of Rwanda
Huye, Rwanda07.2015
Skills
- Computer Skills
- Ability to Work Under Pressure
- Adaptability
- Creative Problem Solving
- Time Management Skills
- Analytical Thinking Skills
- Interpersonal Communication Skills
- Problem Solving Skills
- SAP S/4HANA
- QuickBooks
- Device troubleshooting
- Customer support needs assessment
Languages
French
Advanced
C1
English
Advanced
C1
Timeline
Order Management Analyst
IBM Poland Sp. Z O.o.
07.2022 - Current
Programs Manager
Jesuit Centre for Research and Social Action-JUC
12.2021 - 03.2022
Financial Administrator
Jesuit Centre For Research and Social Action-JUC
10.2016 - 11.2021
Technical Support Analyst
Mango 4G
08.2015 - 09.2016
Bachelor's of science(Hons) - Accounting
University of Rwanda
Masters - International Business Management
University of Occupational Safety Management
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