Aarti Rajpure

• Answering Incoming Calls and Reverting as per their needs with following all the rules and regulations of hotel standard.
• Handled Emails, Guest complaints, Guest feedback, Invoice quarries, resulting in high customer satisfaction.
• Managed customer feedback through various channels, contributing to the hotel's continuous improvement in service standards.

Administrative Tasks:

• Maintained accurate records of guest reservations and check-ins/check-outs
• Adhered to hotel policies and procedures
• Assisted with other administrative tasks as needed

• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Participated in training programs to enhance product knowledge and customer service skills.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.