Abayomi Oguntunsin
Świdnica
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Yoummday
05.2021 - Current
- Maintaining a thorough knowledge of the company's products or services to accurately assist customers
- Assisting customers with their inquiries, concerns, and complaints via phone, email, or chat
- Keeping accurate records of customer interactions and transactions
- Collaborating with other departments, such as sales or marketing, to ensure seamless customer experiences
- Following company policies and procedures to uphold high standards of customer service
- Providing exceptional customer service by promptly resolving any issues or questions raised.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Created and maintained detailed database to develop promotional sales.
Compliance Associate
Pladis Global
04.2017 - 12.2020
- Stayed up to date with changes in laws and regulations that could impact the organization's compliance requirements
- Prepared and submitted reports and documentation to regulatory bodies as required
- Collaborated with external auditors and regulatory authorities during compliance audits and inspections
- Assisted in the development and implementation of risk assessment and mitigation strategies
- Conducted investigations into potential compliance breaches and reported findings to management
- Conducted training sessions for employees to educate them about compliance standards and regulations
- Following company policies and procedures to uphold high standards of customer service
- Developed and implemented compliance policies and procedures.
Education
BBA Bachelor of Science Business Administration -
University of Lagos
Lagos, Nigeria11.2016
Senior Secondary School Certificate Examination -
Arisonia Private College
09.2011
Skills
- Information Security
- Appointment Scheduling
- Data Collection
- Data Entry
- Call Management
- Customer Relations
- Complaint Resolution
- Product Knowledge
- Microsoft Office Suite
- Problem-Solving Abilities
- Customer Relationship Management (CRM)
- Computer Proficiency
- [Software] CRM System Proficiency
- Complaint Resolution
- Product Knowledge
- Complaint Resolution
- Product Knowledge
Languages
Reading Books
Travelling
Cooking
Researching
Virtual Gaming
Timeline
Customer Service Representative
Yoummday
05.2021 - Current
Compliance Associate
Pladis Global
04.2017 - 12.2020
BBA Bachelor of Science Business Administration -
University of Lagos
Senior Secondary School Certificate Examination -
Arisonia Private College
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