Abayomi Sotonwa
Chorzow
Summary
Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freight Dispatcher
Easy Trucks Dispatch
10.2022 - 07.2023
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Worked closely with customers to effectively resolve issues and complaints.
- Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
- Developed and implemented customer service policies and procedures.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Freight Dispatcher
Prodispatch 24
04.2019 - 09.2022
- Handled incoming calls and emails from customers regarding issues with pickups and deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time pickup and delivery.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Coordinated dispatching of 1-5 drivers to accomplish daily delivery requirements.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Assisted in resolving customer complaints and grievances.
- Monitored vehicle locations to coordinate timely arrivals.
English Language Tutor
Open World English
01.2019 - 06.2019
- Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
- Authored tests and quizzes to evaluate student learning and comprehension.
- Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes.
- Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Implemented innovative teaching approaches for special needs students to meet requirements of individualized education plans.
- Improved students' written and verbal English skills through personalized learning programs.
- Evaluated student performance, identified improvement areas and set tasks to aid goal achievement.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Taught students study techniques and strategies for succeeding on grammar and composition tests.
- Signposted online tools and resources for additional instruction and practice.
Scale Operator
Qatar National Transport
11.2013 - 06.2016
- Communicated with operators to share information related to product.
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Maintained tidy work area to reduce likelihood of accidents.
- Followed up with customers to handle delays or other issues.
- Used company software to track products as they arrived at and departed from facility.
- Weighed and measure sand materials and updated records with collected data.
- Performed calibrations and adjustments on measuring instruments for accurate results.
- Collaborated with other departments to ensure accuracy of all measurements.
Safety Officer
Qatar National Transport
11.2013 - 06.2016
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Developed and implemented safety policies and procedures to establish clear guidelines for safe work practices and comply with regulations.
- Recognized, documented, and advised on removal of hazards.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Communicated safety performance and progress to management and employees to provide up to date information.
- Created and maintained compliant work environment.
- Warned violators of infractions or penalties.
Teacher's Assistant
God's Glory Primary School
09.2011 - 04.2012
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
- Documented student progress and communicated with parents to keep informed.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Supported classroom activities, tutoring, and reviewing work.
- Supported classroom maintenance and upkeep, organizing books and materials.
Education
Associate of Arts - Business Administration
Higher School of Economics Euroregional (WSGE)
Jozefow, Poland02.2025
Bachelor of Arts - International Economic Relation
Alfred Nobel University
Dnipropetrovsk, Ukraine02.2022
Skills
- Maintain Records
- Reading Comprehension
- Dispatcher Monitoring
- Calendar and Scheduling Software
- Transportation Management
- Paperwork and Documentation
- Resolving Shipping and Delivery Problems
- Written and Oral Communications
- Microsoft Office
- Route Planning and Adjustment
- Trucking Dispatching
Certification
Occupational Safety and Health Administration (OSHA)
Playing Table tennis, Video Games, Listening to good music, Driving, Travelling, Sports
I enjoy doing these activities in my leisure time. These activities boost my working activities
Languages
English
Native language
Russian
Intermediate
B1
Timeline
Freight Dispatcher
Easy Trucks Dispatch
10.2022 - 07.2023
Freight Dispatcher
Prodispatch 24
04.2019 - 09.2022
English Language Tutor
Open World English
01.2019 - 06.2019
Scale Operator
Qatar National Transport
11.2013 - 06.2016
Safety Officer
Qatar National Transport
11.2013 - 06.2016
Teacher's Assistant
God's Glory Primary School
09.2011 - 04.2012
Associate of Arts - Business Administration
Higher School of Economics Euroregional (WSGE)
Bachelor of Arts - International Economic Relation
Alfred Nobel University
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