ABBUFERA LUDOVIC Jean-Patrice
QUATRE BORNES
Summary
Friendly and hard-working cabin crew looking to improve and gain more experience in customer service with ambition of reaching the highest level. Bringing customer satisfaction and maintaining cabin safety are my main and polished with dynamic interpersonal skills. Known for excellent service and fully committed to my duties onboard.
Overview
1
1
Certification
Work History
Cabin Crew
Air Mauritius
2023 - Current
- Attend pre-flight briefings to discuss flight details, weather, and service plans.
- Complete pre-departure checks on fire equipment, first aid equipment, and lavatory. Ensuring the cabin is tidy and safe for passengers prior to boarding.
- Greeted and anticipated needs of passengers to enhance comfort and promote enjoyable flight.
Customer Service Agent
SWAN Insurance
2022 - 2023
- Set up and activated customer accounts.
- Utilized active listening and communication skills to address customer inquiries and needs.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Cabin Crew
Airmate LTD
2018 - 2020
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Greeted passengers during boarding, check boarding pass and help in finding seating assignments.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages and promote an enjoyable flight.
Restaurant Waiter
La Vallee des couleurs nature park
2016 - 2017
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Education
La Confiance College
MauritiusAirport Customer Service Agent Course
G2Acamas
MauritiusTravel Agent Foundation
Flymates Ltd
MauritiusSkills
- Attention to details
- Excellent communication and customer service skills
- Capacity to solve conflict, and dedicated to work in team
- Having a friendly personality
- Ability to remain calm under pressure and in emergency situations
Certification
- 2016 - Amadeus Certificate of achievement
- 2017 - Certificate of airside safety awareness
- 2017 - Certificate of aviation security awareness
- 2017 - Certificate of dangerous goods regulations for cabin crew
LANGUAGES
- French
- English
- Mauritian Creole
Timeline
Cabin Crew
Air Mauritius
2023 - Current
Customer Service Agent
SWAN Insurance
2022 - 2023
Cabin Crew
Airmate LTD
2018 - 2020
Restaurant Waiter
La Vallee des couleurs nature park
2016 - 2017
La Confiance College
Airport Customer Service Agent Course
G2Acamas
Travel Agent Foundation
Flymates Ltd
- 2016 - Amadeus Certificate of achievement
- 2017 - Certificate of airside safety awareness
- 2017 - Certificate of aviation security awareness
- 2017 - Certificate of dangerous goods regulations for cabin crew
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