Abdel Hnini
Supply Chain Customer Service
Warsaw
Summary
Dynamic, detail-oriented professional with a Bachelor’s degree in Business Management and international experience in customer service, digital marketing, and supply chain operations. Expertise in managing end-to-end order processes and supporting global clients while optimizing workflows through advanced tools such as SAP, Salesforce, and Google Ads. Exceptional communication skills, complemented by multilingual capabilities in Arabic, English, and French, contribute to a proven track record of delivering high-quality service and solving complex problems. Committed to adding value to customer-focused organizations by driving operational efficiency and fostering strong client relationships.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Supply Chain Customer Service
Brown-Forman Polska
Warsaw, Poland
09.2025 - Current
- Manage end-to-end order lifecycle across multiple international markets, ensuring seamless execution from order entry to final delivery
- Process and oversee high-volume customer orders in SAP, maintaining exceptional data accuracy and operational efficiency
- Drive on-time and in-full (OTIF) performance by proactively coordinating with cross-functional teams including logistics, planning, sales, and finance
- Serve as the primary point of contact for key distributors, building strong relationships and delivering high-quality customer support
- Proactively identify, investigate, and resolve order, delivery, and invoicing discrepancies, minimizing delays and ensuring business continuity
- Optimize stock allocation and product availability by collaborating with planning teams and monitoring inventory levels
- Contribute to continuous process improvement initiatives, enhancing workflow efficiency and reducing operational bottlenecks
- Ensure a high standard of service excellence, consistently meeting SLA requirements and supporting customer satisfaction across assigned markets
Sales Reception Desk Specialist
Arteria G Partner
Warsaw, Poland
10.2022 - 06.2023
- Help clients create or access their Google Ads accounts.
- Assist clients in setting up their ad campaigns, including selecting keywords, ad copy, and targeting options.
- Ensure that ad campaigns align with the client's objectives and budget.
- Ensure that client ads comply with Google Ads policies and guidelines.
- Ensure all client information is organized and accessible.
- Welcome new clients and gather essential information about their business and advertising goals.
- Help clients set and manage their advertising budgets effectively.
- Handling incoming calls and email correspondence in English and Arabic.
- Work with Salesforce as the main tool of operation.
- Manage big data of emails and clients names.
- Paying attention to details, analyzing and giving optimal strategies to overcome specific issues.
- Optimize and give solutions to the advertisers.
- Identifying and flagging potential fraudulent payments.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Support
Intelcia
Rabat, Morocco
02.2020 - 08.2021
- Delivered high-quality customer support via phone and email, resolving product and service issues efficiently
- Managed customer complaints and ensured timely resolution, contributing to improved customer satisfaction
- Processed and tracked international customer orders in English, French, and Arabic, ensuring accuracy and timely delivery
- Coordinated with internal teams and technicians to schedule interventions and meet service deadlines
- Maintained and organized customer records and documentation to ensure data accuracy and compliance
- Contributed to process improvements that enhanced service quality and operational efficiency
- Prepared daily activity reports and performance updates for management review
- Developed strong relationships with clients by providing exceptional customer support and technical expertise.
Part time job and training
Llivox
Rabat, Morocco
08.2019 - 01.2020
- Supported the development and execution of marketing and communication plans
- Managed and monitored digital campaigns, analyzing performance and suggesting improvements
- Conducted market and competitor research to support strategic decision-making
- Assisted in budget planning, reporting, and performance analysis
- Provided operational support to the management team, ensuring smooth workflow execution
- Excellent communication skills, both verbal and written.
Education
Bachelor's Degree - Business Management
06-2025
High School Diploma - International Physical Sciences
07-2021
Skills
SAP (Order Management & Supply Chain Operations)
Salesforce (CRM & Data Management)
Google Ads (Campaign Setup & Optimization)
Microsoft Excel (Data Analysis & Reporting)
Microsoft Office Suite
Order Management & Coordination
Customer Service Excellence
Cross-functional Collaboration
Problem Solving & Issue Resolution
Process Improvement & Optimization
Data Accuracy & Attention to Detail
Friendly, positive attitude
Interests
Gym, Football
Timeline
Supply Chain Customer Service - Brown-Forman Polska
09.2025 - Current
Sales Reception Desk Specialist - Arteria G Partner
10.2022 - 06.2023
Customer Support - Intelcia
02.2020 - 08.2021
Part time job and training - Llivox
08.2019 - 01.2020
Nassim - High School Diploma, International Physical Sciences
Management Academy of Applied Sciences, MANS - Bachelor's Degree, Business Management