Summary
Overview
Work History
Education
Skills
Languages
Summary
Timeline
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ABDELHAK DJADI

Kraków,Poland

Summary

Multilingual and solutions-driven IT professional with hands-on experience in technical support, full-stack web development, and inventory control. Proven ability to manage IT systems, solve technical issues, support end users remotely and on-site, and streamline warehouse processes. Skilled in both customer-facing and backend environments. Currently pursuing a degree in IT Security, with a growing interest in cybersecurity and system continuity.

Overview

3
3
years of professional experience

Work History

Inventory Controller

ID Logistics Polska
Psary, Poland
10.2024 - 03.2025
  • Conducted daily stock checks, cycle counts, and full inventory audits to achieve 100% stock accuracy.
  • Resolved discrepancies and optimized inventory processes, reducing variances by 15%.
  • Utilized Warehouse Management System (WMS) to maintain up-to-date records of stock levels, shipments, and transactions.
  • Generated detailed reports on inventory trends, identifying improvement areas for operational efficiency.

Full-Stack WEB Developer

Algérie Telecom
Bab Ezzouar, Algeria
10.2023 - 07.2024
  • Designed and developed web-based IT asset management system, reducing manual tracking time by 40%.
  • Implemented responsive UI using JavaScript, improving workflow efficiency for 10+ IT administrators.
  • Optimized backend with PHP, increasing data processing speed by 30% and strengthening security.
  • Built automated reporting tools, cutting decision-making time by 25% through real-time insights.

Information Technology Help Desk Support

Algérie Telecom
Bab Ezzouar, Algeria
10.2023 - 07.2024
  • Diagnosed and resolved 15–20 daily hardware, software, and network issues, reducing downtime across departments.
  • Provided technical support via ticketing system, achieving 95% resolution rate within SLA timeframe.
  • Trained 30+ employees on IT best practices, resulting in 40% fewer recurring user errors.
  • Maintained system security by deploying regular updates, managing access for 100+ users, and patching vulnerabilities promptly.

Customer Service Agent (French-Speaking)

Ooredoo
Algiers, Algeria
11.2022 - 04.2023
  • Provided technical support to French-speaking customers, maintaining satisfaction rate above 95%.
  • Collaborated with engineering teams to resolve service outages and reduce downtime.
  • Handled 100+ customer calls weekly, achieving 92% first-call resolution rate.
  • Resolved complex service issues with professionalism, strengthening customer loyalty.

Car Reseller & Restoration Technician

Self-Employed
Boumerdes, Algeria
09.2021 - 01.2022
  • Restored damaged vehicles to optimal condition and resold for profit, achieving 25% average ROI.
  • Diagnosed mechanical and electrical issues, managing cost-effective repairs to maximize value.
  • Leveraged digital marketing platforms to optimize sales strategies and expand customer reach.

Education

Bachelor of Science - Security and Continuity of IT

WSB Akademia
Dąbrowa Górnicza, Silesia, Poland
10.2024 -

Bachelor of Science - Computer Science

Houari Boumediene University of Science and Techno
Bab Ezzouar, Algiers, Algeria
12.2020 - 07.2024

Diploma of Higher Education - Mathematics

Ahmed Kendil High School
Boudouaou, Boumerdes, Algeria
09.2017 - 09.2020

Skills

  • Full-Stack Web Development (HTML, CSS, JavaScript, PHP, MySQL)
  • Python Programming
  • IT Asset Management & Technical Support
  • Computer & Network Troubleshooting
  • Customer Service & Communication (English B2, French Professional Proficiency)
  • Problem-Solving & Analytical Thinking
  • Desktop Support & Remote Assistance
  • Fast Learner & Adaptable to New Systems

Languages

Arabic
Native
English
Advanced
French
Advanced

Summary

  • Passionate about cybersecurity, systems management, and digital transformation.
  • Fast learner with strong adaptability and work ethic.
  • Actively pursuing IT security certifications.
  • Able to work under pressure, independently or in team settings.

Timeline

Inventory Controller

ID Logistics Polska
10.2024 - 03.2025

Bachelor of Science - Security and Continuity of IT

WSB Akademia
10.2024 -

Full-Stack WEB Developer

Algérie Telecom
10.2023 - 07.2024

Information Technology Help Desk Support

Algérie Telecom
10.2023 - 07.2024

Customer Service Agent (French-Speaking)

Ooredoo
11.2022 - 04.2023

Car Reseller & Restoration Technician

Self-Employed
09.2021 - 01.2022

Bachelor of Science - Computer Science

Houari Boumediene University of Science and Techno
12.2020 - 07.2024

Diploma of Higher Education - Mathematics

Ahmed Kendil High School
09.2017 - 09.2020

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ABDELHAK DJADI