Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
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ABDELMOUMENE BOUZID

Katowice

Summary

Motivated Bachelor's degree student with experience serving others, who is an excellent communicator and a fast learner. As a former part-time customer service representative and commercial assistant , my experience has provided me with communication skills, organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Oredoo
01.2019 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Commercial Assistant

zara
03.2021 - 05.2022
  • Created, edited and forwarded spreadsheets and documents.
  • Designed optimized filing system for office to maximize efficiency.
  • Handled light accounting duties for , enhancing financial accuracy and compliance with diligent attention to every need.
  • Maintained office supply inventory and ordered new supplies when needed.
  • Answered phone system and directed calls to optimize office communications.
  • Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
  • Used key metrics and prepared reports for senior management to monitor performance of commercial activities.

Education

Bachelor of Arts - International Business

University of Economics in Katowice
Katowice, Poland

Bachelor of Arts - English Language And Literature

University of Mouloud Maameri in Tizi Ouzou
Tizi Ouzou , Algeria

Skills

  • Sales Promotion
  • Sales Tracking
  • Focus and Follow-Through
  • Typing/word processing
  • Email management
  • proficient with microsoft office
  • Customer Relationship Management
  • Time Management Skills
  • Customer Experience
  • Client Relations

Languages

Arabic
Native language
English
Advanced
C1
French
Upper intermediate
B2

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Commercial Assistant

zara
03.2021 - 05.2022

Customer Service Representative

Oredoo
01.2019 - 11.2020

Bachelor of Arts - International Business

University of Economics in Katowice

Bachelor of Arts - English Language And Literature

University of Mouloud Maameri in Tizi Ouzou

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ABDELMOUMENE BOUZID