Abdoul Byukusenge
Political Scientist, Sustainability Expert And Human Resources & Data Management Specialist
Warsaw,Mazowieckie
Summary
- Expert in Communication and Marketing, negotiator, Climate Change, and Environmental Activist. - HR expert in both French and Belgian HR and Administration Processes - Bilingual: With strong Business and academic skills in French and English. IT professional: I like trying new apps/ systems at work. - Team working skills, which make me be a team builder, Human Resources and Administration, and Data Management Specialist - Sustainable Development expert, but not limited to CSR, Strategic Thinking Expert. - Ability to work with confidential information with customer-obsession in all daily activities, especially in HR. - Disciplined problem-solving skills and ability to execute solutions; - Ability to work in diversity, where team members are in different corners with different cultures. - Able to prioritize quality and customer experience - Quick action taker to address an issue; - Supportive throughout the knowledge sharing, Humble, and flexible. - Open to new Challenges and Missionary. Thinking at the upper Level is my direction.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Resources & Data Managment Specialist
GSK
08.2021 - Current
- Handle all HR queries in ServiceNow, Workday, and SAP in Parallel with Team in Belgium/France and Switzerland.
- Personal Information Change, Data Reconciliation, Immigration, Payroll, LOA, Annual Holidays Promotion / Demotion and Secondment Data Reconciliation, Work shifts Immigration: Visas/Work permits Promotion/Demotion and Secondment.
- Prepare Employment Contracts in Workday and SAP (English & French).
- Data Analysis.
Sustainability Ambassador, Amazon
11.2019 - 07.2021
- My role was to help sites reduce carbon and operational waste; Bring sustainability awareness to my Team; Waste Management and Recycling strategy; Organize weekly/monthly sustainability activities; Sharing best practices how to sustain our planet earth.
Human Resource Administrator
Abdoul Byukusenge, Amazon
11.2019 - 07.2021
- Receive all types of HR queries in French and English via phone, email, or other communication channels and log contacts into the shared service case management system.
- Resolve HR queries by referring to documentation such as frequently asked questions and standard operating procedures, and escalate where these cannot be resolved in Salesforce, PeopleSoft, Content Management System, and other internal Software/Apps - Taking ownership of employee contacts, ensuring that each contact is accepted and resolved with a high degree of customer focus.
- Identify gaps in the supporting documentation, internal processes, and areas where the level of customer service could be improved.
- Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns for the whole employee life-cycle.
- Actively seeks employee feedback to improve levels of service.
- Ensure that all cases/Tickets created for customers are resolved before the cut-off, in order to avoid impacts on employees' pay (paychecks).
- Escalate when necessary in order to improve the voice of customer.
Global Service Desk Agent
GSD, Equinix EMEA
08.2018 - 11.2019
- Placing Customers new orders (non-billable and billable services).
- Supporting customers' requests using French, Portuguese, and English languages.
- Reviewing and booking orders using the ECP (Equinix Customer Portal)/CSC and Siebel.
- Communicating timely and important updates about orders to respective customers.
- Coordinating with Data Center Engineers on order status, updates, or discrepancies.
- Acting as the liaison between Customers and on site engineers.
- Managing customer account information through access enrolment, termination, and other significant modifications.
IT Logistics Manager
Tradeline Africa Group
11.2011 - 05.2017
- Months) - Managing and motivating subordinates (Stock and Warehouse management officers, Drivers, Manual Laborers and Security); - Managing warehouses by ensuring they are always in good operating condition in terms of operational and safety requirements; - Managing trucks to ensure minimum fuel consumption, maximum load safety and good general truck maintenance; - Obtain weekly status reports from the fleet management system on transport asset movements (destination, mileage readings, fuel consumption, driver, dates of departure and return, load, driver error reports, etc), truck service, and maintenance.
- Tracking and managing stock levels ensuring the safety of all inventory and making recommendations on the level of stock that should be maintained on the premises on a periodic basis; Abdoul Byukusenge - page 2 - Act as an SME of All Tools used in HR Department (Salesforces, People Soft and other Internal Tools.
- Obtain monthly status reports on stock levels - item, date of arrival, quantity, date of dispatch, quantity dispatched, destination (customer name), and monthly balance; - Initiating procurement process by placing a request to procurement officer for goods; - Making monthly, quarterly and annual reports to the Managing Director on Stock movement (stock acquired, stock dispatched and balance carried over) and Operational costs; - Authorize exit of goods from the warehouse; - Working with Sales and Customer Relations Manager to ensure fast stock turnaround.
Consultant
UN Environment Programme
12.2007 - 02.2008
- Advise on and coordinate UNEP's TUNZA Youth Advisory Programme; - Plan and coordinate meetings, online chat sessions, audio conferences; - Develop thematic web content on children, youth and the environment; - Organize youth programmes and events; - Facilitate Video Conferences and online chatting; - Prepare and monitor regional youth event budgets; - Draft regional youth reports and Achievements - Developed a database for all youth advisors and their networks in their respective regions; - Organized a youth retreat that gathered around one hundred young people aged between 15-24, for environmental awareness and climate action; - Successfully organized the Youth Caucus in Kigali, on World Environment Day and reduced the proposed cost up to minus ten thousand.
Consultant
Initiative DEVT
03.2005 - 07.2007
- Inform, sensitize and share experiences and best practices on sustainable urban development initiatives; Promote the transfer and exchange of best practices, knowledge, innovative technologies to support sustainable urban development; Undertake research, studies on topics related to policy development for economic social and environmental issues; Draft reports.
Youth Advisor
UN Environment Programme
01.2005 - 01.2007
- Advise UNEP on ways of engaging and including youth and youth groups in its programme and activities; Engage and involve young people in environmental issues and UNEP programmes ; Represent youth in international environmental negotiations and conferences; Achievements: Developed a database for all youth advisors and their networks in their respective regions; Organized a youth retreat that gathered around one hundred young people aged between 15-24, for environmental awareness and climate action; Abdoul Byukusenge - page 3Saved about ten thousand us Dollars of transport facilities and accommodation for youth Information Technology Help Desk.
IT Help Desk Officer
Cyber Net Links
Kigali, Rwanda
12.2003 - 05.2005
- Monitoring internet speed, for service delivery and customer care; Updating all computers, clean and install all updated software to improve service delivery and maintain computers; Installation of software, Networking (LAN, WIFI) and Hardware maintenance; Help all new customers opening e-mail addresses, scan and making copies, drafting for them reports and help others submitting their CVs online while searching for jobs.
- Achievements: Developed an excel database for client control, that helped the cyber café to know the time in and out for all users; Introduced Mozilla Firefox browser in the cybercafé, that attracted all customers to join only our cyber, while in other cyber cafes, they were using internet explorer which had debugs, troubleshoot using it; Introduced the use of yahoo, MSN messenger and Skype to link people with their family members abroad at a cheap price comparing to fax and fixed lines( $1/minute), and this was one of the best achievement of the company.
Education
Master of Science - MSc - Sustainable Development
University of Warsaw
Warsaw, Poland 10.2019 - 09.2021
Master of Arts - MA - Political Science
University of Warsaw
Warsaw, Poland 10.2017 - 09.2019
Bachelor of Arts (BA) - International Relations
Kigali Independent University, Organization Worldwide Academy
01.2010 - 01.2014
WIPO) Certificate, Intellectual Property Law - Intellectual Property Law
World Intellectual Property Worldwide Academy
Geneva 11.2006 - 11.2006
Online course, Successfully passed with First Class - Fundamental of Capital Market & Debt Regulations
United Nations Institute of Training
Geneva 10.2006 - 11.2006
and Research Certificate, Fundamental of Capital Market & Debt Regulations - undefined
Capital Market Development and Regulation Abdoul Byukusenge - page 4Licenses & Certifications African American General Knowledge - US EMBASSY KIGALI, RWANDA Certificate of Appreciation - Youth Advisor for Africa at UNITED NATIONS - undefined
01.2006 - 01.2007
Skills
Learning resources
Human resources specialist
Data Management
Qualitative & Quantitative Research
Negotiation
Leadership
Management
Research Development
Soft Skills
Sustainability
Corporate Social Responsibility
Design Thinking
GDPR
Political Research
Accomplishments
- Certificate of General Course on Intellectual Property, - WIPO Worldwide Academy, Geneva Capital Market Development and Regulation - United Nations Institute for Training and Research (UNITAR) Human Resources: Building a Performance Management System - LinkedIn Human Resources: Payroll - LinkedIn The Human Resources Hero - LinkedIn Communicating with Confidence - LinkedIn Strategic Thinking - LinkedIn Improving Your Thinking - LinkedIn Critical Thinking for Better Judgment and Decision-Making - LinkedIn Managing Innovation - LinkedIn Managing High Potentials - LinkedIn Strategic Negotiation - LinkedIn Inclusive Leadership - LinkedIn Strategic Human Resources - LinkedIn How to Develop your Career Plan - LinkedIn Abdoul Byukusenge - page 5Administrative Human Resources - LinkedIn The Data Science of Government and Political Science, with Barton Poulson - LinkedIn Empathy at Work - LinkedIn Learning GDPR - LinkedIn Communicating with Empathy - LinkedIn Communicating in the Language of Leadership - LinkedIn People Analytics - LinkedIn Difficult Conversations about Politics at Work - LinkedIn Human Resources Foundations - LinkedIn Sustainability Strategies - LinkedIn Skills Quantitative Research.
- Customer Relationship Management (CRM).
- Strategic Human Resource Planning.
- Human Resources (HR).
- Contract Management.
- Marketing Management.
- Program Management.
- Project Management.
- Risk Management.
- Data Management Honors & Awards African American History - State Department Feb 2002 General Knowledge of African American History Certificate of Appreciation - United Nations Environment Programme (UNEP) Aug 2008 Certificate of Appreciation - UNEP Oct 2007 Abdoul Byukusenge - page 6 Understanding and Prioritizing Data Privacy - LinkedIn Business Ethics for Managers and Leaders GDPR Compliance: Essential Training (2018) - LinkedIn.
- Business Analysis.
- Art of Negociation.
- Project Management.
- SAP.
- Workday.
- SalesForce.
- Ms Office.
- People's Soft.
- ServiceNow.
- Veeva.
Timeline
Resources & Data Managment Specialist
GSK
08.2021 - Current
Sustainability Ambassador, Amazon
11.2019 - 07.2021
Human Resource Administrator
Abdoul Byukusenge, Amazon
11.2019 - 07.2021
Master of Science - MSc - Sustainable Development
University of Warsaw
10.2019 - 09.2021
Global Service Desk Agent
GSD, Equinix EMEA
08.2018 - 11.2019
Master of Arts - MA - Political Science
University of Warsaw
10.2017 - 09.2019
IT Logistics Manager
Tradeline Africa Group
11.2011 - 05.2017
Bachelor of Arts (BA) - International Relations
Kigali Independent University, Organization Worldwide Academy
01.2010 - 01.2014
Consultant
UN Environment Programme
12.2007 - 02.2008
WIPO) Certificate, Intellectual Property Law - Intellectual Property Law
World Intellectual Property Worldwide Academy
11.2006 - 11.2006
Online course, Successfully passed with First Class - Fundamental of Capital Market & Debt Regulations
United Nations Institute of Training
10.2006 - 11.2006
Capital Market Development and Regulation Abdoul Byukusenge - page 4Licenses & Certifications African American General Knowledge - US EMBASSY KIGALI, RWANDA Certificate of Appreciation - Youth Advisor for Africa at UNITED NATIONS - undefined
01.2006 - 01.2007
Consultant
Initiative DEVT
03.2005 - 07.2007
Youth Advisor
UN Environment Programme
01.2005 - 01.2007
IT Help Desk Officer
Cyber Net Links
12.2003 - 05.2005