Abdulfattah Raszid
Kraków
Summary
Skilled in negotiation, active listening and ownership of a conversation. Demonstrates strong empathy and decision-making competence, ensuring positive outcomes in high-stress situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Specialist
Accenture
06.2023 - 06.2024
- Had the payments applied to customer balances.
- Suspended the service for customers that weren't able to resolve their cash flow issues in a timely manner.
- Researched accounts and completed due diligence to resolve collection problems.
Customer Care Representative
Teleperformance
10.2019 - 03.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Assisted call-in customers with questions and orders.
Customer Service Representative
Shell
06.2017 - 02.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Help Desk Agent
Capgemini
03.2017 - 06.2017
- Used ticketing systems to manage and process support actions and requests.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Forwarded tickets to Tier 2 in cases that needed more advanced troubleshooting.
- Trained and supported end-users with software, hardware, and network standards and use processes.
Customer Service Representative
Armatis-lc
05.2016 - 03.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
King Jan III Sobieski High School No. 2
Kraków04.2018
Skills
- Debt recovery expertise
- Strong negotiation skills
- Active listening abilities
- Decision-Making Competence
- Problem solving
- Analytical thinking
- Focus on customer's satisfaction
- Strong empathy
Certification
Trained in using and supporting Google Ads marketing platform
Languages
Polish
Native language
German
Advanced
C1
English
Advanced
C1
French
Intermediate
B1
Portuguese
Intermediate
B1
Arabic
Elementary
A2
Timeline
Collections Specialist
Accenture
06.2023 - 06.2024
Customer Care Representative
Teleperformance
10.2019 - 03.2022
Customer Service Representative
Shell
06.2017 - 02.2018
Help Desk Agent
Capgemini
03.2017 - 06.2017
Customer Service Representative
Armatis-lc
05.2016 - 03.2017
High School Diploma -
King Jan III Sobieski High School No. 2
Trained in using and supporting Google Ads marketing platform
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