Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Abdulfattah Raszid

Kraków

Summary

Skilled in negotiation, active listening and ownership of a conversation. Demonstrates strong empathy and decision-making competence, ensuring positive outcomes in high-stress situations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Collections Specialist

Accenture
06.2023 - 06.2024
  • Had the payments applied to customer balances.
  • Suspended the service for customers that weren't able to resolve their cash flow issues in a timely manner.
  • Researched accounts and completed due diligence to resolve collection problems.

Customer Care Representative

Teleperformance
10.2019 - 03.2022
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Assisted call-in customers with questions and orders.

Customer Service Representative

Shell
06.2017 - 02.2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Help Desk Agent

Capgemini
03.2017 - 06.2017
  • Used ticketing systems to manage and process support actions and requests.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Forwarded tickets to Tier 2 in cases that needed more advanced troubleshooting.
  • Trained and supported end-users with software, hardware, and network standards and use processes.

Customer Service Representative

Armatis-lc
05.2016 - 03.2017
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

King Jan III Sobieski High School No. 2
Kraków
04.2018

Skills

  • Debt recovery expertise
  • Strong negotiation skills
  • Active listening abilities
  • Decision-Making Competence
  • Problem solving
  • Analytical thinking
  • Focus on customer's satisfaction
  • Strong empathy

Certification

Trained in using and supporting Google Ads marketing platform

Languages

Polish
Native language
German
Advanced
C1
English
Advanced
C1
French
Intermediate
B1
Portuguese
Intermediate
B1
Arabic
Elementary
A2

Timeline

Collections Specialist

Accenture
06.2023 - 06.2024

Customer Care Representative

Teleperformance
10.2019 - 03.2022

Customer Service Representative

Shell
06.2017 - 02.2018

Help Desk Agent

Capgemini
03.2017 - 06.2017

Customer Service Representative

Armatis-lc
05.2016 - 03.2017

High School Diploma -

King Jan III Sobieski High School No. 2

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Abdulfattah Raszid