Summary
Overview
Work History
Education
Skills
Interests
playing video games
Timeline
Generic

Abduljebar Birru

Customer Service Professional
Warsaw,Masovian

Summary

Organized Call Center Agent offering [Number]-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures. Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

3
3
Languages
3
3
years of post-secondary education
2
2
years of professional experience

Work History

Call Center Agent

Feres P.L.C
Addis Ababa
12.2019 - 12.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Customer Service Representative

Ethiopian Airlines
Addis Ababa
12.2018 - 12.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Education

Bachelor of Science - Computer Engineering

Vistula University
Warsaw,Poland
03.2021 - Current

High School Diploma -

Gibson School System
Addis Ababa,Ethiopia
09.2016 - 07.2019

Skills

Documentation and reporting

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Interests

Playing video games

Exploring new enviroment

Reading books

Socialising

Coding

Swimming

playing video games

I injoy playing role playing video games .It helps me improve my memory and my coordination while being creative in problem solving as i injoy playing the game.

Timeline

Bachelor of Science - Computer Engineering

Vistula University
03.2021 - Current

Call Center Agent

Feres P.L.C
12.2019 - 12.2020

Customer Service Representative

Ethiopian Airlines
12.2018 - 12.2019

High School Diploma -

Gibson School System
09.2016 - 07.2019
Abduljebar BirruCustomer Service Professional