Abdullatif Swalehe
Warsaw,Poland
Summary
Dedicated professional with a strong background in customer service excellence and cross-cultural communication. Demonstrates exceptional problem-solving and conflict resolution skills, coupled with a proven ability to collaborate effectively within teams. Adept in sales and marketing strategies, with a commitment to fostering positive customer relations. Highly self-motivated and committed, with notable public speaking abilities. Career goal includes leveraging these skills to drive organisational success and enhance customer satisfaction.
Overview
4
4
years of professional experience
Work history
Customer service representative
Vodacom
Dar es salaam, Tanzania
02.2023 - 11.2024
- Applied critical thinking to analyse problems, evaluate solutions and make best decisions.
- Applied positive customer service approach to increase satisfaction levels..
- Handled inbound inquiries via phone, emails and ensuring prompt and accurate solutions of issues.
- Maintained detailed records of customer interactions and inquiries using CMR software ensuring accurate documentation and follow up.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Sales and marketing officer
Diamond Trust Bank
Dar es Salaam, Tanzania
01.2021 - 12.2022
- Boosted brand visibility by implementing innovative marketing strategies.
- Transformed ideas into effective sales pitches with persuasive communication skills.
- Built strong client relationships to ensure customer satisfaction and retention.
- Conducted thorough market research, identifying potential avenues for increased sales.
- Facilitated product promotion on various digital platforms, enhancing online presence.
Education
Masters - international relations and security
University of Economics and humanity
poland 02.2024 -
Bachelor - international relations and diplomacy
Centre for foreign relations
Tanzania 09.2017 - 08.2020
Skills
- Customer Service Excellence
- Cross-Cultural Communication
- Problem-Solving & Conflict Resolution
- Sales and marketing strategies
- Salesforce CRM
- Microsoft Office
- Excel proficiency
Languages
English
Proficient (C2)
French
Elementary (A2)
Spanish
Elementary
Swahili
Native
Affiliations
- Photography
- Travelling
- reading
Timeline
Masters - international relations and security
University of Economics and humanity
02.2024 -
Customer service representative
Vodacom
02.2023 - 11.2024
Sales and marketing officer
Diamond Trust Bank
01.2021 - 12.2022
Bachelor - international relations and diplomacy
Centre for foreign relations
09.2017 - 08.2020
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