Abdulmalik Ighe

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Checked employees benefits enrollment for accuracy and inputted all necessary data
• Handling different insurance plans
• Managing patient order
• Consultation about insurance eligibility
• Coordinating medical records to pharmacies
• Making sure all packages are delivered to clients
• Helping clients with technical issues

• Manage large amounts of incoming phone calls
• Resolve tasks for other businesses we support
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive
communication
• Provide accurate, valid, and complete information by using appropriate methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within deadlines.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies

• Implemented technical solutions to solve customer issues and increase satisfaction

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Supporting multiple projects and developing a customer base
• Troubleshooting issues over the phone
• Resolve customer issues with products
• Gained experience in using multiple software systems
• Responded to customer calls and emails to answer questions about products and services
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously