A results-driven professional with extensive experience in project management, I bring a strong background in strategic planning, team leadership, and program management. With over 14 years of experience, including roles as an Operation Manager, Senior Agile Program Designer, and Senior Process Executive, I have successfully led cross-functional teams, optimized processes, and managed complex projects from inception to completion. My expertise in developing and executing innovative strategies enables me to drive operational efficiency and deliver high-impact results. I am adept at fostering collaboration, ensuring stakeholder alignment, and maintaining a focus on continuous improvement and project success, making me well-suited for leadership roles in project management.
Hi, I’m
Abdurahman Ben Rashed
Gdansk
Summary
Overview
17
years of professional experience
Work History
Wall Street English
Operations Manager
12.2024 - Current
Job overview
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Monitored service staff performance and provided feedback for improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Launched quality assurance practices for each phase of development.
- Provided detailed project status updates to stakeholders and executive management.
- Coordinated and led internal and external site team meetings.
Berlitz
ESL Instructor
12.2022 - Current
Job overview
- Participate in professional development activities, such as conferences and workshops, to stay up-to-date with best practices in English language teaching.
- Taught English as a second language to adult learners of various nationalities and backgrounds, both in group and individual settings.
Wyższa Szkoła Bankowa (Merito University)
Lecturer
02.2019 - Current
Job overview
- Crafted and delivered dynamic English language lessons for students at all proficiency levels, including Bachelor's and Master's students in Finance, Business Management, Business Psychology, and Informatics.
- Employed various teaching methods and resources to ensure effective learning outcomes for diverse student needs.
- Evaluated student progress using multiple assessment methods, providing constructive feedback to support their development across different disciplines.
- Created and implemented tailored lesson plans and educational materials aligned with the specific needs and goals of learners.
- Integrated technology and multimedia tools to enhance the learning environment, fostering increased engagement and interaction.
- Experienced in educational management, ensuring efficient program delivery and student support.
State Street Bank
Senior Agile Program Designer
01.2023 - 10.2024
Job overview
- Led end-to-end project management for agile programs, ensuring projects were completed on time, within scope, and on budget.
- Actively engaged with stakeholders, subject matter experts (SMEs), and product owners to gather requirements, define project scope, and ensure alignment with business objectives.
- Implemented and promoted agile methodologies and practices, facilitating sprint planning, daily stand-ups, and retrospectives, and ensuring continuous improvement.
- Coordinated with cross-functional teams to design, develop, and deliver high-quality Required Learning products, ensuring seamless communication and collaboration among team members.
- Identified potential risks and issues, developed mitigation strategies, and ensured proactive resolution to maintain project momentum and quality.
Cognizant Technology Solutions Corporation
Senior Process Executive
12.2020 - 12.2022
Job overview
- Company Overview: Google's policies and standards
- Managed a team of 18 associates, ensuring adherence to Google's policies and standards.
- Implemented process enhancements and best practices to boost team efficiency, accuracy, and productivity.
- Acted as the primary point of contact for escalated issues, providing guidance and ensuring timely and effective resolution of challenges.
- Ensured that all team activities and outputs complied with Google's policies and guidelines.
- Managed direct reports, fostering a collaborative and high-performing team environment.
- Google's policies and standards.
British International School of the University of Łódź
ESOL, EAL Trainer
03.2021 - 07.2021
Job overview
- Provided coaching and mentoring to employees.
- Evaluating student's progress and providing ongoing guidance and support.
- Planning, preparing, and delivering lessons via online methods (e-learning).
- Using online teaching platforms like Zoom and Moodle.
- Helping to prepare material; general teacher support as directed.
Accenture
Platform Experience Associate
10.2020 - 12.2020
Job overview
- Company Overview: Trust & Safety
- Investigating user-reported content or behavior on the platform to ensure compliance with community guidelines and policies, and taking appropriate actions.
- Providing timely and accurate responses to user inquiries or appeals related to content moderation decisions or account actions.
- Collaborating with cross-functional teams such as Legal, Product, and Engineering to identify and address emerging issues affecting user trust and safety on the platform, and proposing solutions or enhancements to mitigate risks and improve the overall user experience Trust & Safety.
Cognizant Technology Solutions Corporation
Data Analyst
12.2018 - 05.2020
Job overview
- Conducting data analysis to provide insights and support decision-making processes within the PMO
- Developing and maintaining project management dashboards and reports to track KPIs, and project statuses for stakeholders.
- Collaborating with project managers and other stakeholders to identify data requirements, design data collection methodologies, and ensure data accuracy and completeness for project monitoring and reporting purposes.
The Canadian Academy of Libya
Head of English Department
01.2015 - 05.2018
Job overview
- Guided the learning process towards the achievement of curriculum goals (IGCSE and the Canadian curriculum).
- Constantly assessing the accomplishments of students on a regular basis.
- Tutoring students with past paper exams in order to ensure the required results.
Edah Training Center
Trainer
02.2016 - 11.2017
Job overview
- Created lessons and gathered materials based on students' strengths needs, interests, strengths, weaknesses.
- Tutored students with various levels from beginners to upper-intermediate.
- Worked closely with the Human Resource department in the recruiting process.
National Oil Company (Brega Petroleum Marketing)
English Trainer, ESL
05.2017 - 07.2017
Job overview
- Conducted ESL training for Institution engineers.
- Modifying weekly tests and assignments for both General English and English for Academic purposes.
- Preparing meaningful, accurate, and timely monthly management reports.
Trafalgar International School
ESL Instructor
12.2014 - 12.2015
Job overview
- Teaching students with the Speak Out curriculum, Basic to Pre-intermediates levels.
- Developed placement tests for new joiners.
- Created impressive lesson plans with remarkable improvement.
Cambridge / Step for Training & Qualifying
ESL Instructor, Recruiter
10.2011 - 07.2013
Job overview
- Personally designed and implemented a curriculum for Beginner level.
- Used innovative methods and materials to produce effective learning experiences.
- Regularly interviewing, evaluating candidates, and negotiating offers in order to ensure the right fit.
BJB Mining Services & Resources Co
Interpreter / Translator
11.2011 - 01.2012
Job overview
- Provided English/Arabic interpretation services at management meetings and during conferences, developed customer and client relations.
- Edit and proofread texts to accurately reflect language.
- Translating documents using the generalized target language to ensure understanding.
- Handling the translation process of each requested document.
Awal Hotel
Administration Coordinator
06.2008 - 10.2009
Job overview
- Reported directly to the Manager, assisted the reservation department.
- Worked closely with the finance department providing budget data.
- My responsibilities are to answer and interpret each call in a timely and professional manner.
- Gave cultural awareness to staff to help maximize the quality of service with our guests and clients.
- Translated English and Arabic invoices and emails.
Education
University of Tripoli
Bachelor's Degree from English Literature & Translation
12.2011
University Overview
University of Cambridge
CELTA from Certificate in English Language Teaching to Adults
09.2020
University Overview
Premier TEFL
120-hour Advanced TEFL from Teaching English as a Foreign Language
07.2020
University Overview
University of Cambridge
TKT (Teaching Knowledge Test) from Band 3 (all modules)
07.2020
University Overview
Premier TEFL
Teaching English Online
07.2020
University Overview
Skills
- Management/Leadership
- Strategic Planning
- Recruiting/ Hiring
- Effective Time Management
- Educational Management
- Reporting
- Data Analysis
- Microsoft Excel
- VBA
- Sourcing
- Product management
- Exceptional Communication Skills
- Implementing
- Classify Data
- SAP ERP
- Trust & Safety
Languages
English
Arabic
Polish
Timeline
Operations Manager
Wall Street English
12.2024 - Current
Senior Agile Program Designer
State Street Bank
01.2023 - 10.2024
ESL Instructor
Berlitz
12.2022 - Current
ESOL, EAL Trainer
British International School of the University of Łódź
03.2021 - 07.2021
Senior Process Executive
Cognizant Technology Solutions Corporation
12.2020 - 12.2022
Platform Experience Associate
Accenture
10.2020 - 12.2020
Lecturer
Wyższa Szkoła Bankowa (Merito University)
02.2019 - Current
Data Analyst
Cognizant Technology Solutions Corporation
12.2018 - 05.2020
English Trainer, ESL
National Oil Company (Brega Petroleum Marketing)
05.2017 - 07.2017
Trainer
Edah Training Center
02.2016 - 11.2017
Head of English Department
The Canadian Academy of Libya
01.2015 - 05.2018
ESL Instructor
Trafalgar International School
12.2014 - 12.2015
Interpreter / Translator
BJB Mining Services & Resources Co
11.2011 - 01.2012
ESL Instructor, Recruiter
Cambridge / Step for Training & Qualifying
10.2011 - 07.2013
Administration Coordinator
Awal Hotel
06.2008 - 10.2009
University of Tripoli
Bachelor's Degree from English Literature & Translation
University of Cambridge
CELTA from Certificate in English Language Teaching to Adults
Premier TEFL
120-hour Advanced TEFL from Teaching English as a Foreign Language
University of Cambridge
TKT (Teaching Knowledge Test) from Band 3 (all modules)
Premier TEFL
Teaching English Online
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