Abigael Uwera
Warsaw
Summary
IT Management student with over 4 years of experience in customer service, sales, and inventory management across international markets. Skilled in problem-solving, communication, and operations support, with a proven track record at global companies such as SAS (via Concentrix), MTN Uganda, and KING C&R Ltd. Passionate about using technology to enhance service delivery and operational efficiency.
Overview
5
5
years of professional experience
Work History
SAS Customer Advisor
Concentrix
11.2024 - Current
- Assisted SAS airline customers with inquiries and issue resolution via phone and email.
- Demonstrated strong attention to detail and professional phone etiquette.
- Delivered excellent service in a high-paced, international environment.
Assistant Sales Manager
KING C&R Ltd
05.2022 - 03.2023
- Reviewed and analyzed sales and operational records to identify trends and performance gaps.
- Supported daily sales operations and team coordination.
- Strengthened leadership and management skills through cross-functional collaboration.
Customer Service Representative
MTN Uganda
01.2021 - 12.2021
- Handled high volumes of incoming customer inquiries with speed and professionalism.
- Provided timely and effective support in a hybrid work setting.
- Developed conflict resolution and technical troubleshooting skills.
Stock Controller
KING C&R Ltd
12.2019 - 03.2020
- Maintained inventory accuracy and supported logistics operations.
- Managed stock levels and reporting to ensure seamless supply chain processes.
Education
Bachelor’s Degree - IT Management
Warszawska Uczelnia Biznesu I Psychologii Moderna
Warsaw, Poland03-2026
Skills
- Customer Service & Communication
- Sales & Operational Support
- Inventory Management
- Problem Solving
- IT & Digital Tools (Basic)
- Team Collaboration
- Phone & Email Etiquette
- Complaint handling
- Computer skills
- Customer service
Languages
French
Elementary (A2)
English
Advanced (C1)
Timeline
SAS Customer Advisor
Concentrix
11.2024 - Current
Assistant Sales Manager
KING C&R Ltd
05.2022 - 03.2023
Customer Service Representative
MTN Uganda
01.2021 - 12.2021
Stock Controller
KING C&R Ltd
12.2019 - 03.2020
Bachelor’s Degree - IT Management
Warszawska Uczelnia Biznesu I Psychologii Moderna
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