Abigayle Wing
Denver,Colorado
Summary
Veteran Network Operations Manager adept at weathering unforeseen issues and unpredictable usage fluctuations. Eager to provide optimal performance during regular operations and immediate resumption of services following any unavoidable downtime. Motivated to establish and develop new networks along with hot, warm, and cold sites.
Overview
5
5
years of professional experience
Work History
Network Operations Manager
United States Army Reserves
2020.06 - Current
- Identified timeslots for preventive maintenance by examining work schedules and reducing service disruptions for network users.
- Maintained prescribed network software configurations to support consistent and reliable infrastructure performance levels.
- Managed Network Operating Center (NOC) technical infrastructure and server performance.
- Installed monitoring tools to provide remote operational support for strategic missions.
- Oversaw the repair and implementation of 12 network location across the globe.
Strategic Solutions Engineer
United States Army
2023.12 - 2024.09
- Performed as the strategic solutions separate locations across 2 continents, resolving network, security, operational, and logistical issues.
- Contributed to disaster recovery efforts by developing contingency plans designed to minimize service disruptions in the event of an emergency situation.
- Continuously expanded technical knowledge base through ongoing professional development opportunities and active participation within industry forums or events.
- Prevented potential security breaches by conducting regular vulnerability assessments and addressing identified risks promptly.
Education
Associate of Science - Computer Science And Programming
Pikes Peak State College
Colorado Springs, Colorado08.2024
Skills
- Network Troubleshooting
- Problem Resolution
- Customer Support
- Network Security Protocols
- QoS management
- Wireless Networking
- OSPF
- Cisco
- Firewalls
- VoIP Systems
- Remote Access Solutions
- VPN implementation
Accomplishments
- Collaborated with team of 10 in the development of CPN Operations and Standards.
- Coordinated with several teams for multiple networks in Defender Europe 2023 and 2024
- Awarded an Army Achievement Medal for the facilitation of critical site establishment and training in Defender 2023.
Timeline
Strategic Solutions Engineer
United States Army
2023.12 - 2024.09
Network Operations Manager
United States Army Reserves
2020.06 - Current
Associate of Science - Computer Science And Programming
Pikes Peak State College
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