ABISOLA OLAWOYIN
Warsaw
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Assistant Customer Service Representative
God's Glory Bookshop
03.2023 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Kept records of customer interaction and sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Customer Service Representative
Multichoice Group
01.2020 - 12.2022
- Maintained a positive, empathetic and professional attitude toward customers at all times.
- Responded promptly to customer inquiries
- Met customer service teams’ targets and call handling quotas.
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Ensured customer satisfaction and provide professional customer support.
Education
Master of Science - Finance &Accounting
Vistula University
Poland2025
Bachelor of Science - Accounting And Finance
Olabisi Onabanjo University
Nigeria08.2019
Skills
- Time management skills
- Strong verbal and written communication skills
- Ability to multitask
- Attention to details
- Problem solving skills
- Proficient in Microsoft word, Microsoft Excel
- Customer Relations
Timeline
Assistant Customer Service Representative
God's Glory Bookshop
03.2023 - 08.2023
Customer Service Representative
Multichoice Group
01.2020 - 12.2022
Master of Science - Finance &Accounting
Vistula University
Bachelor of Science - Accounting And Finance
Olabisi Onabanjo University
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