Abiy Megersa
Gilwice,Poland
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work history
Customer Support Advisor
Concentrix
Katowice, Silesia
07.2023 - Current
- Track, document, and retrieve information in the call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
- Maintain basic knowledge of client products and/or services.
- Participate in activities designed to improve customer satisfaction and business performance.
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Network administrator
Ethiopian Telecommunication Corporation
Adama, Ethiopia
03.2019 - 07.2021
- Supported users in setup and configuration of wireless bridge networks.
- Installed and configured software and hardware.
- Documented core systems configurations, passwords and system access requirements.
- Provided faculty and staff with security software and network configuration support.
Education
Master of Science - Computer science, Informatics
Silesian University of Technology
Gliwice, Poland 03.2022 - 09.2023
Certificate of Higher Education - Modern Electrical Engineering
Warsaw University Of Technology
Poland, Warsaw09.2022
Bachelor of Science - Electromechanical Engineering
Hawassa University Of Technology
Hawassa, Ethiopia07.2018
Skills
- Technology Upgrades
- Equipment Configuration
- Network Design Coordination
- Strong computer navigation skills and PC Knowledge
- Network Performance Analysis
- Compliance Assessments
- Customer relations
- Server Control
Languages
Afaan Oromo
Native language
English
Advanced
C1
Timeline
Customer Support Advisor
Concentrix
07.2023 - Current
Master of Science - Computer science, Informatics
Silesian University of Technology
03.2022 - 09.2023
Network administrator
Ethiopian Telecommunication Corporation
03.2019 - 07.2021
Certificate of Higher Education - Modern Electrical Engineering
Warsaw University Of Technology
Bachelor of Science - Electromechanical Engineering
Hawassa University Of Technology
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