ACRAM DEAN KIMBOWA

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries, and any additional services needed.
• Greeted guests upon arrival and offered assistance.
• Responded to incoming guests, with efficiency and professionalism.

• Checked in luggage and confirmed all carry-on items met federal guidelines
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Announced flight status updates and information about gate changes over the PA system.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
• Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills.

• Welcomed and acknowledged guests with a smile, eye contact, and friendly verbal greeting using the guest's names.
• Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
• Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding a way around the property.
• Walked through properties to maximize guest safety and clear areas of trash and debris.
• Acted as a resource to guests by making restaurant reservations on guests' behalf and arranging car services.
• Took reservations over the phone and through email, recording guest information in the computer system and verifying details.
• Worked closely with guests, some VIPs or celebrities, with a high degree of respect for privacy.

• Answered hotel phones with professionalism and directed calls appropriately.
• Assisted guests with luggage and provided directions to rooms to enhance customer service.
• Processed guest check-ins and check-outs following procedures for fast turnover.
• Took reservations over the phone and through email, recording guest information in a computer system and verifying details.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Resolved guest complaints and discrepancies in prompt and courteous manner.

• Met existing customers to review current services and expand sales opportunities.
• Negotiated prices, terms of sales, and service agreements.
• Selected correct products based on customer needs, product specifications, and applicable regulations.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Presented a professional image consistent with the company's brand values.
• Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
• Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Used internal software to process reservations, check-ins, and check-outs.
• Collected room deposits, fees, and payments.
• Monitored office supplies by checking inventory and placing orders.
• Confirmed relevant guest information and payment methods to prevent fraud.

• Answer multi-line phone systems and transfer callers to the appropriate department or staff member.
• Communicate with customers via phone and email to confirm deliveries and respond to inquiries.
• Produce highly accurate internal and external letters and memoranda.
• Sort and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Prioritize, plan, and adjust schedules as necessary to maximize sales.