Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ada Siembor

Krakow,12

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Associate IT Spport Consultant

Unit4
Wroclaw/Krakow - Fully Remote
08.2023 - Current
  • Complex application and database support for ERP system users including:

- explanation of specific configuration and settings

- creation of detailed instructions of proper system usage

- dealing with application and database errors

  • Testing of the system malfunctions and documentation delivery for application bugs
  • Resolving incidents based on the application log files and other available data in cooperation with customer IT departments, key users and end users
  • Preparing simple SQL scripts for data fixture
  • Collaboration with cross-functional teams to successfully deliver comprehensive solutions for clients


IT Helpdesk

IYUNO Media Group
Warsaw
12.2022 - 06.2023
  • Assisted users with IT-related issues and provided technical
    support
  • Tested IT helpdesk systems and tools, resulting in a 50% improvement in IT support response time
  • Documented customer support processes and procedures
  • Provided remote and in-person technical support to end-users,
    resulting in a 30% reduction in IT service calls
  • Handled troubleshooting and problem-solving tasks for tens of end-users a day

Insurance Advisor

Polisa Direct
Warsaw
07.2020 - 10.2020
  • Provided the most profitable insurance on the market
  • Maintained a comprehensive knowledge of the insurance industry
  • Built strong relationships with customers

Customer Service Represntative

Teleperformance
Warsaw
07.2019 - 11.2019

• Identified and assessed customers' needs to achieve satisfaction
• Built sustainable relationships and trust with customer accounts
• Managed tens of incoming phone calls and chats a day


HR Trainee

Sitel
Warsaw
06.2018 - 10.2018
  • Sourced candidates online
  • Identified soft skills
  • Conducted job interviews

Education

Engineering

Warsaw University of Technology
06.2022

Skills

  • Microsoft 365
  • Problem-Solving
  • Microsoft SQL Server
  • Analytical Thinking
  • Database management
  • Data analysis

Languages

English
Full Professional
German
Limited Working

Timeline

Associate IT Spport Consultant

Unit4
08.2023 - Current

IT Helpdesk

IYUNO Media Group
12.2022 - 06.2023

Insurance Advisor

Polisa Direct
07.2020 - 10.2020

Customer Service Represntative

Teleperformance
07.2019 - 11.2019

HR Trainee

Sitel
06.2018 - 10.2018

Engineering

Warsaw University of Technology
Ada Siembor