Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Adam Czerwiński

Adam Czerwiński

Tychy

Summary

Motivated and detail-oriented IT professional with over 3 years of experience in application administration, IT support, and cloud technologies. Strong knowledge of ITIL practices, cloud infrastructure, and customer service. Eager to leverage technical and communication skills in a dynamic, growth-oriented role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Junior Application Administrator

IBM/Kyndryl
07.2021 - Current
  • Supporting MCMP (Multi Cloud Management Platform) web based application as a member of CustOps team;
  • Doing health checks, troubleshooting sessions, log analysis, data flow integrations, data loads into the application;
  • Administrating MCMP users, created teams with appropriate roles;
  • Deploying various MCMP configurations in JSON format;
  • Cooperating with customers to ensure all application modules were satisfying their needs;
  • Performing data consistency, compliance validations;
  • Working together with DevOps, Developers, Service Managers, SREs and other CustOps to ensure application functionality and further improvements;
  • Performing a few customer demos of MCMP.

Senior Customer Service Advisor

Capgemini
07.2020 - 07.2021
  • Providing second-line support for first-line agents following existing knowledge articles and procedures;
  • Working closely with Incident Managers and Knowledge Managers to create/improve knowledge articles;
  • Performing ad hoc tasks as report generation;
  • Ensuring IT system security through collaboration with SOC;
  • Training new employees;
  • Resolving/processing complex user incidents/requests.

Customer Service Advisor

Capgemini
09.2019 - 07.2020
  • Enhancing customer satisfaction by addressing and resolving issues in a timely manner.
  • Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responding to customer needs through competent customer service and prompt problem-solving.
  • Implementing strategies to reduce average handling time without compromising on service quality.
  • Managing tickets in ITSM tool based on ITIL practices.

Education

High School Diploma -

IV
Tychy, Poland
06-2015

Skills

    Cloud & DevOps: AWS (Cloud Practitioner)
    ITSM & Tools: JIRA, ServiceNow, Remedy, intermediate
    Scripting & Data: SQL (intermediate)
    Operating Systems: Linux/Unix, Windows
    Frameworks & Methodologies: ITIL
    Soft Skills: Communication, Problem Solving, Customer Interaction

Certification

AWS CLOUD PRACTITIONER

CREDENTIAL ID: KVJXPJEC4N44Q63P

Languages

English
Upper intermediate (B2)

Timeline

Junior Application Administrator

IBM/Kyndryl
07.2021 - Current

Senior Customer Service Advisor

Capgemini
07.2020 - 07.2021

Customer Service Advisor

Capgemini
09.2019 - 07.2020

High School Diploma -

IV

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Adam Czerwiński