Adam Szulakowski
A tech mind among humanists, a humanist among engineers.
Profil zawodowy
Strategic and multilingual IT Specialist with 10+ years of experience working and leading global cross-functional teams, transforming IT operations, and driving service excellence. Proven expertise in integrating global support models, deploying AI-driven solutions (Amelia), and working in enterprise-level service desks and globaly dispersed teams across the globe.
Podsumowanie
4
4
Languages
1
1
Certification
10
10
years of post-secondary education
5
5
years of professional experience
Doświadczenie
Digital and IT Team Leader
Parker Hannifin
Wrocław
11.2025 - Current
- Digitized manual shop-floor processes by developing and deploying 2 custom manufacturing applications via the Tulip low-code platform, increasing data accuracy for key workstations.
- Optimized OT/IT integration by overseeing the networking, configuration, and connectivity of industrial machinery, enabling real-time data flow between production and IT systems.
- Strengthened site security and compliance by implementing MFA, MDM, and Imprivata, while eliminating generic AD accounts and managing enterprise CCTV/access control systems.
Tech Service & Product Manager
UBS
Wrocław
10.2024 - 09.2025
- Directed integration of global service desks and defined new ITSM readiness plans.
- Co-led implementation of a new Contact Center platform and aligned scorecards with KPIs.
Tech Service & Product Manager
Credit Suisse
Wrocław
04.2024 - 09.2024
- Delivered Contact Center modernization (Nimbus Luware).
- Led IT support service delivery for high-profile users, including Managing Directors and traders, ensuring top-tier support and effective stakeholder engagement
IT Voice Support Manager
Credit Suisse
Wrocław
01.2022 - 03.2024
- Oversaw the decommissioning of the IT support hotline for German-speaking users; specified chatbot and AI functionalities (Amelia) to address the resulting service gap.
Wykształcenie
Master of Arts - Korean Studies
University of Warsaw
Warsaw 10.2002 - 05.2007
Master of Science - Food Technology
Warsaw University of Life Sciences
Warsaw 10.1999 - 09.2004
Umiejętności
- Service Desk Management
- AI Chatbot Integration
- ITSM Tools, Contact Center modernization
- Incident & Change Management
- Multilingual Onsite/remote, hardware/software Support
- IT Infrastructure administration
Certyfikacja
Microsoft Certified:
- Azure AI (AI-900)
- Power Platforms (PL-900)
- Security, Compliance and Identity (SC-900)
- ITIL v4 Foundation (2023)
- ITIL Intermediate Modules: Service Design, Service Strategy, CSI, Service Operation (2017–2019)
- ITIL v3 Foundation (2017)
- DALF C1 (French), CAE (English), LCCI EFB (Business English)
Languages
English
Advanced
C1
French
Advanced
C1
Korean
Advanced
C1
Spanish
Intermediate
B1
Recruitment process clause
- Wyrażam zgodę na przetwarzanie moich danych osobowych na potrzeby procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 r. o Ochronie danych osobowych oraz zgodnie z Rozporządzeniem (UE) 2016/679 (RODO).
Oś czasu
Digital and IT Team Leader
Parker Hannifin
11.2025 - Current
Tech Service & Product Manager
UBS
10.2024 - 09.2025
Tech Service & Product Manager
Credit Suisse
04.2024 - 09.2024
IT Voice Support Manager
Credit Suisse
01.2022 - 03.2024
Master of Arts - Korean Studies
University of Warsaw
10.2002 - 05.2007
Master of Science - Food Technology
Warsaw University of Life Sciences
10.1999 - 09.2004