Adam Tejer
Torun
Summary
Creative customer care professional dedicated to consistently achieving goals with support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Very flexible and cooperative, easily adapting to new environment and always searching for new challenges. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
7
7
years of professional experience
Work History
Individual Customer Care Assistant
Neuca
10.2021 - Current
- Individual customer service.
- Taking care of over 200 pharmacies .
- Built and strengthened long-lasting client relationships with customers.
- Implementation tasks related to changes and processes in the customer service which are helpful in long term cooperations.
- Phone calls with customers .
- Contact with sales department, pharmacy department and warehouse.
- Solving customer problems related to returns, complaints, deliveries and cooperation with company.
Customer Care Consultant
Neuca
02.2020 - 10.2021
- Customer Care Service
- Knowledge and application of returns and complaints processes
- Phone calls with customers
- Problem solving connected to returns and complaints
- Contact with sales department, pharmacy department and warehouse
- Verifying delays in deliveries
- Basic skill at SAP Logon 760 and Microsoft Dynamics 365
- Navigated multiple computer systems and applications to find information.
Waiter
Sznyt na Winklu
07.2019 - 03.2020
- customer service
- preparing and serving drinks
- maintaining cleanliness of work
- cash register settlement at the end of the day
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Waiter
Sphinx Restaurant
05.2018 - 05.2019
- Customer service
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Preparing and serving drinks
- Maintaining cleanliness of work
- Cash register settlement at the end of the day
- Used cash registers and credit card machines to cash out customers.
Shop Assistant
Sports Direct
06.2016 - 03.2018
- Customer care and product consulting
- Achieving sales goals (team and individual)
- receiving and verifying deliveries
- Managed efficient cash register operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
Education
No Degree - Graphic Designer
TEB Education
Torun, Poland03.2022
High School Diploma -
Wanda Szuman High School
Torun Poland08.2016
Skills
- Customer Relations
- Customer Care
- Problem-Solving
- Flexible and Understanding
- Team Cooperative
- English: B2/C1
- Microsoft Office: Upper-Intermediate
- Photoshop: Upper-Intermediate
- Canva: Upper-Intermediate
- Lightroom: Upper-Intermediate
- Cap-Cut: Upper-Intermediate
Hobbies
- Amateur journalist at Basketball Tipoff Fanpage
- Basketball (mainly NBA)and Gym
- Graphic Design and App Design
- Social Media - Travel vlogs, basic video frames, content creation.
Timeline
Individual Customer Care Assistant
Neuca
10.2021 - Current
Customer Care Consultant
Neuca
02.2020 - 10.2021
Waiter
Sznyt na Winklu
07.2019 - 03.2020
Waiter
Sphinx Restaurant
05.2018 - 05.2019
Shop Assistant
Sports Direct
06.2016 - 03.2018
No Degree - Graphic Designer
TEB Education
High School Diploma -
Wanda Szuman High School
Similar Profiles
KISHORE MEDARIKISHORE MEDARI
Warehouse associate at NEUCAWarehouse associate at NEUCA
Yurii DudchakYurii Dudchak
Electric Forklift Driver at Groupa NeucaElectric Forklift Driver at Groupa Neuca
Anna NejAnna Nej
Project Support Specialist at Nicolaus Copernicus University in TorunProject Support Specialist at Nicolaus Copernicus University in Torun
Natsai MasimuraNatsai Masimura
Intern at NAIntern at NA
Jason HanawayJason Hanaway
Operations Manager (UK and Europe) at Embassy SummerOperations Manager (UK and Europe) at Embassy Summer