Adama Malle
Warsaw
Summary
Results-driven operations leader with extensive experience in finance, accounting, and dispute resolution. Proven track record in leading high-performing teams, automating processes, and delivering measurable business results. Skilled in data analysis, financial reporting, lean management, and process optimization. Adept at solving complex business problems and implementing strategies that align with organizational goals. Focus on driving team performance through collaboration and setting attainable SMART goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operation Team Leader
Stanley Black & Decker
09.2023 - Current
- Pinpointed key business issues and bottlenecks through thorough investigation, data analysis, and close collaboration with stakeholders.
- Collaborated closely with internal automation leaders and the team to drive process automation initiatives using Robotic Process Automation (RPA) and Artificial Intelligence (AI) tools.
- Created high-level dashboards with Power BI, featuring key performance indicators (KPIs) and worklists.
- Designed and implemented comprehensive operational strategies from the ground up. This included defining team structures, roles, responsibilities, and priorities to ensure alignment with our organizational goals.
- Worked closely with TOP customers to identify and resolve complex financial and accounting issues.
- Acted as a bridge between strategy and implementation, ensuring alignment and effective execution of strategic initiatives. Guided and trained teams based on lean management principles, fostering a culture of continuous improvement and operational excellence.
- Led recruitment and onboarding of new agents, contributing to the team’s growth and success.
Team Coordinator
Accenture
07.2022 - 08.2023
- Established priorities, defined deliverables, and allocated tasks for a team of analysts.
- Set clear expectations, conducted appraisals, shared insights, and provided development support.
- Enhanced team efficiency by assisting analysts with operational matters.
- Created KPI metrics, dashboards, and reports to monitor operational performance.
- Conducted stakeholder meetings to align SLA commitments with business objectives.
- Managed key customers, resolved litigations, flagged risky accounts, and led settlement negotiations.
- Addressed specific client needs through ad-hoc tasks.
- Managed incentives, bonus schemes, and PTO allowances to motivate and reward the team.
OTC Credit & Cash Collection Specialist
Accenture
04.2021 - 06.2022
- Identified outstanding balances due for collection.
- Conducted thorough reviews of credit risks for customers and suppliers.
- Evaluated credit history and managed daily credit activities, escalating sensitive matters to the credit manager.
- Prepared and followed up on collection letters, invoices, credit notes, and notice letters.
- Regularly reported on the status of credit and collection activities.
- Managed escalations and led negotiations with critical customers.
- Worked closely with customer service, sales, and finance managers to ensure cohesive operations.
- Served as a validation point for analysts’ operational activities.
Education
Bachelor of Arts - Bachelor of Economics
Akademia Finansów I Biznesu Vistula
Warsaw, Poland09.2020
Skills
- Problem Solving
- Dispute Resolution
- Bayesian thinking
- Data Analysis & Reporting
- Mentorship
- Leadership
- Effective Communication
- Lean Management
- Team Management Stakeholders Management
Accomplishments
- Power Automate : using Microsoft Power Automate to create automated workflows, streamline processes, and enhance productivity.
- PowerBi : Constructing interactive dashboards using direct query tailored for data analytics and insights. Presenting complex information in a visually compelling manner
- SAP - 4HANNA & SAP ERP : Proficient in SAP 4HANNA and SAP ERP for comprehensive data analysis and streamlined operations.
- PowerPoint : Constructing clear and engaging presentations and decks ensuring effective communication of organizational goals and strategies through simplified visuals and impactful content.
- MS Excel : Managing large datasets with functions: IF, SUM, INDEX, MATCH, VLOOKUP, to clean and sort expansive datasets. Using Pivot Tables to build KPIs synthesizing team activities into measurable benchmarcks. Building concise charts and graphs for effective communication of progress and trends
- Macros & VBA : Designing automated solution using VBA and Macros in Microsoft Excel, particularly in the context of payment reconcilliation and financial analysis
Certification
• Statistics Fundamentals - Corporate Finance Institute
Credential ID 55930418
• Agiles Principles and Methodologies - Skillsoft
Credential ID 68116041
• Data Science and Machine Learning Fundamentals - Corporate Finance Institute
Credential ID 62849942
• Introduction to Business Intelligence - Corporate Finance Institute
Credential ID 56578967
Languages
French
Native language
English
Advanced
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridTimeline
Operation Team Leader
Stanley Black & Decker
09.2023 - Current
Team Coordinator
Accenture
07.2022 - 08.2023
OTC Credit & Cash Collection Specialist
Accenture
04.2021 - 06.2022
Bachelor of Arts - Bachelor of Economics
Akademia Finansów I Biznesu Vistula
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