Adebayo Adekola
Customer Service & Operations - Transaction Monitoring
Linkedin.com/in/adebayo-idrisadekola-227787129/
Summary
Detail-oriented professional with experience in risk-sensitive processes, technical systems, and financial monitoring. Demonstrated ability to handle data-driven tasks, optimize workflows, and provide technical and network operations support. Proficient in managing sensitive information, resolving issues across teams, and enhancing service delivery through analytical thinking and structured problem-solving.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service & Operation Analyst - Transaction Monitoring
NatWest Group
06.2023 - Current
- Resolved customer inquiries and transaction issues with a focus on compliance.
- Monitored transactions to detect suspicious or fraudulent activity.
- Investigated alerts and supported escalation and SAR reporting.
- Ensured compliance with KYC, AML, GDPR, and internal policies.
- Worked with Compliance and Risk teams on complex cases.
- Provided digital support and promoted self-service tools.
- Identified process improvements and maintained audit-ready documentation.
Customer Service & Operations Analyst - Anti-Money Laundering
NatWest Group
03.2022 - 06.2023
- Provided multi-channel client support, resolving account and transaction queries in line with AML policies.
- Performed CDD/EDD, risk assessments, and documented findings.
- Investigated transaction alerts and escalated suspicious activity.
- Conducted PEP, sanctions, and adverse media screenings.
- Supported SAR filing and regulatory inquiries.
- Collaborated with Compliance and Legal teams on escalations.
- Maintained accurate records and improved AML workflows.
Logistics Supervisor
Profi Rom Food
04.2020 - 04.2021
- Team Supervision.
- Workflow Management including Planning and organizing the flow of goods and materials.
- Inventory Control.
- Transportation Coordination.
- Quality Assurance involves inspecting incoming shipments, monitoring packaging integrity, and addressing any quality issues promptly.
Customer Service Operations Specialist
Citii Print Limited
01.2018 - 06.2019
- Monitored service metrics to improve efficiency and quality.
- Streamlined workflows and reduced response times.
- Acted as a liaison to resolve cross-team issues.
- Handled inquiries, transactions, and issue resolution.
- Escalated complex cases and supported process improvements.
Education
Master of Science - Energy management
Akademia Finansów I Biznesu Vistula
Warsaw, Poland 05.2020 - 07.2022
Master of Science - Telecommunication Network
Politehnica University of Timisoara
Romania 05.2019 - 05.2021
Bachelor of Science - Electrical/Electronic Technology Education
Abubakar Tafawa Balewa University
Nigeria 04.2010 - 05.2015
National Diploma - Electrical/Electronic Engineering Technology
FEDERAL POLYTECHNIC BAUCHI
01.2010 - 01.2013
Skills
Analytical Thinking
Certification
AI for Beginners, HP LIFE
Additional Information
I consent to the processing of my personal data for the purposes of the recruitment process in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such and the repeal of Directive 95/46/EC (GDPR).
Timeline
Customer Service & Operation Analyst - Transaction Monitoring
NatWest Group
06.2023 - Current
Customer Service & Operations Analyst - Anti-Money Laundering
NatWest Group
03.2022 - 06.2023
Master of Science - Energy management
Akademia Finansów I Biznesu Vistula
05.2020 - 07.2022
Logistics Supervisor
Profi Rom Food
04.2020 - 04.2021
Master of Science - Telecommunication Network
Politehnica University of Timisoara
05.2019 - 05.2021
Customer Service Operations Specialist
Citii Print Limited
01.2018 - 06.2019
Bachelor of Science - Electrical/Electronic Technology Education
Abubakar Tafawa Balewa University
04.2010 - 05.2015
National Diploma - Electrical/Electronic Engineering Technology
FEDERAL POLYTECHNIC BAUCHI
01.2010 - 01.2013
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