Adebayo Adekola
Customer Service & Operations - Transaction Monitoring
Linkedin.com/in/adebayo-idrisadekola-227787129/
Summary
Detail-oriented professional with experience in risk-sensitive processes, technical systems, and financial monitoring. Demonstrated ability to handle data-driven tasks, optimize workflows, and provide technical and network operations support. Proficient in managing sensitive information, resolving issues across teams, and enhancing service delivery through analytical thinking and structured problem-solving.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Customer Service & Operation Analyst - Transaction Monitoring
NatWest Group
2023.06 - Current
- Resolved customer inquiries and transaction issues with a focus on compliance.
- Monitored transactions to detect suspicious or fraudulent activity.
- Investigated alerts and supported escalation and SAR reporting.
- Ensured compliance with KYC, AML, GDPR, and internal policies.
- Worked with Compliance and Risk teams on complex cases.
- Provided digital support and promoted self-service tools.
- Identified process improvements and maintained audit-ready documentation.
Customer Service & Operations Analyst - Anti-Money Laundering
NatWest Group
2022.03 - 2023.06
- Provided multi-channel client support, resolving account and transaction queries in line with AML policies.
- Performed CDD/EDD, risk assessments, and documented findings.
- Investigated transaction alerts and escalated suspicious activity.
- Conducted PEP, sanctions, and adverse media screenings.
- Supported SAR filing and regulatory inquiries.
- Collaborated with Compliance and Legal teams on escalations.
- Maintained accurate records and improved AML workflows.
Logistics Supervisor
Profi Rom Food
2020.04 - 2021.04
- Team Supervision.
- Workflow Management including Planning and organizing the flow of goods and materials.
- Inventory Control.
- Transportation Coordination.
- Quality Assurance involves inspecting incoming shipments, monitoring packaging integrity, and addressing any quality issues promptly.
Customer Service Operations Specialist
Citii Print Limited
2018.01 - 2019.06
- Monitored service metrics to improve efficiency and quality.
- Streamlined workflows and reduced response times.
- Acted as a liaison to resolve cross-team issues.
- Handled inquiries, transactions, and issue resolution.
- Escalated complex cases and supported process improvements.
Education
Master of Science - Energy management
Akademia Finansów I Biznesu Vistula
Warsaw, Poland 2020.05 - 2022.07
Master of Science - Telecommunication Network
Politehnica University of Timisoara
Romania 2019.05 - 2021.05
Bachelor of Science - Electrical/Electronic Technology Education
Abubakar Tafawa Balewa University
Nigeria 2010.04 - 2015.05
National Diploma - Electrical/Electronic Engineering Technology
FEDERAL POLYTECHNIC BAUCHI
2010.01 - 2013.01
Skills
Analytical Thinking
Problem Solving
Teamwork
Time Management
Creativity
Active Listening
Microsoft 365
Azure
Technical & Desktop Support
Network Troubleshooting
Incident Management
Agile
Risk Assessment
SQL
MATLAB
Communication
Certification
AI for Beginners, HP LIFE
Additional Information
I consent to the processing of my personal data for the purposes of the recruitment process in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such and the repeal of Directive 95/46/EC (GDPR).
Timeline
Customer Service & Operation Analyst - Transaction Monitoring
NatWest Group
2023.06 - Current
Customer Service & Operations Analyst - Anti-Money Laundering
NatWest Group
2022.03 - 2023.06
Master of Science - Energy management
Akademia Finansów I Biznesu Vistula
2020.05 - 2022.07
Logistics Supervisor
Profi Rom Food
2020.04 - 2021.04
Master of Science - Telecommunication Network
Politehnica University of Timisoara
2019.05 - 2021.05
Customer Service Operations Specialist
Citii Print Limited
2018.01 - 2019.06
Bachelor of Science - Electrical/Electronic Technology Education
Abubakar Tafawa Balewa University
2010.04 - 2015.05
National Diploma - Electrical/Electronic Engineering Technology
FEDERAL POLYTECHNIC BAUCHI
2010.01 - 2013.01