Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Adelina Akhmetzyanova

Warsaw

Summary

Versatile and reliable business professional successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking operations leader with proven track record of managing multiple projects with a high degree of accuracy, driving process improvements and increasing results. Analytical and detail-oriented individual, comfortable working independently or as part of team. Have Polish citizenship and ready for relocation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Insurance Claims Operations Specialist With French

Marsh & McLennan
11.2021 - Current
  • Process, record, settle claims files with clients in accordance with law, contracts, procedures, inclusion and exclusion policies
  • Provide expert guidance on policy coverage options to clients
  • Enhance customer satisfaction by resolving complex claims issues and providing timely updates on claim status
  • Generate, post and attach information to claim files; check documentation for accuracy and validity
  • Verify client information by analyzing existing evidence on file
  • Post payments to accounts, maintain records, resolve payer issues
  • Mentor junior team members on best practices in insurance operations, fostering a collaborative environment
  • Identify issues, analyze information, recognize discrepancies and promptly provide solutions
  • Identify areas for process improvements that lead to operational efficiencies and cost savings

International and Public Relations Manager

Russian International Olympic University
08.2011 - 09.2021
  • Served as primary liaison between company and external/foreign parties in partnership brokerage and joint projects
  • Provided information support to Rector and Vice-Rectors (compilation of reports/executive summaries, talking points, presentations, official letters/emails, translations; research and analytics on the management’s request on a given subject matter)
  • Planned and executed successful PR events, ensuring positive exposure for the organization worldwide
  • Monitored industry trends and competitor activity to inform ongoing marketing strategy adjustments
  • Managed content development for corporate website/social media/collateral materials/media features (articles, interviews, adverts)
  • Drafted and circulated Russian & English language press releases
  • Reviewed and approved imagery and text to keep communications in line with brand ideals.
  • Enhanced customer engagement through the creation of targeted content for various channels
  • Oversaw event planning and execution, ensuring successful promotion of company products at key trade shows and conferences
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations

Education

Master of Arts - English Studies

SWPS University of Social Sciences And Humanities
Warsaw, Poland
07.2022

Master of Arts - International Relations

Moscow State Institute of International Relations
Moscow, Russia
06.2008

Skills

  • Planning and coordination
  • Project Management
  • Operational Efficiency
  • Critical Thinking
  • Reporting skills
  • Attention to Detail
  • Organizing and Prioritizing Work
  • Data Entry
  • Cross-Cultural and Cross-Functional Communication
  • Relationship Building
  • Stakeholder Relations
  • Customer Service
  • Insurance Claims Processing
  • Public and Media Relations
  • Marketing and Advertising
  • Content Development
  • MS Office Suite
  • Google Tools Zoom Online research
  • SMM
  • Software: Jira Eurosys Bridger MShare 365 OnePlaceDocs OnePlaceMail

Languages

Russian
Native language
English
Advanced
C1
French
Upper intermediate
B2
Polish
Upper intermediate
B2
Spanish
Elementary
A2
Italian
Elementary
A2

Certification

Certificate of completion, “Customer Success Management Fundamentals”, LinkedIn Learning (February 2023)


State Certificate of the Polish language knowledge at the B1 level (November 2022)


Certificate of successful completion of the summer course in French language and culture (B2 level) at the University of Geneva (July 2011)


Certificate of achievement, summer school programme “High-Tech, Politics, Business and International Relations” at the State University of New-York (August 2007).

Timeline

Insurance Claims Operations Specialist With French

Marsh & McLennan
11.2021 - Current

International and Public Relations Manager

Russian International Olympic University
08.2011 - 09.2021

Master of Arts - English Studies

SWPS University of Social Sciences And Humanities

Master of Arts - International Relations

Moscow State Institute of International Relations

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Adelina Akhmetzyanova