Summary
Overview
Work History
Education
Skills
Timeline
Generic
ADEMOLA  ADEYORIJU

ADEMOLA ADEYORIJU

Lodz,10

Summary

Experienced English teacher skilled in developing engaging lesson plans and effectively conveying ideas to promote student comprehension. Proficient in adapting course materials to align with established standards and cater to individual academic capabilities. Adept at motivating students to achieve learning objectives. Demonstrates exceptional organizational abilities and reliability, successfully managing multiple priorities with a positive mindset. Willing to take on additional responsibilities to contribute to team goals. Seeking a full-time position that offers professional challenges, leveraging interpersonal skills, excellent time management, and problem-solving abilities. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high level of accuracy.

Overview

8
8
years of professional experience

Work History

CUSTOMER SERVICE ADVISOR IN ENGLISH

CAPITA
06.2024 - 09.2024
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Managed department call volume of 70-100 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Maintained 2-5 minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.

MAGAZINE & LOGISTIC

AMAZON FULFILLMENT POLAND SP.Z.O.O.
03.2024 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed strong relationships with fellow magazine staff, fostering a collaborative and supportive work environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Developed a consistent visual style for the magazine, ensuring brand coherence and recognition among the target audience.

Call Center Customer Service Representative

PHU BURSIAK
11.2016 - 06.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained and managed customer files and databases.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Master of Science - Leadership Psychology

WSB UNIVERSITY
POLAND
05.2022

Master of Science -

NATIVE ENGLISH TEACHER, FREELANCER
POLAND
09.2015

Master of Science - Master of Science in Professional Communication

CLARK UNIVERSITY
POLAND
10.2011

Master of Science - Public Administration

CLARK UNIVERSITY
POLAND
11.2009

Bachelor of Science - Sociology

UNIVERSITY OF IBADAN
POLAND
03.2005

Skills

  • Database Management
  • Document Conversion
  • First-Tier Technical Support
  • Providing Feedback
  • Interpretation and Translation Services
  • Program Leadership
  • Call Center Operations
  • Online Systems
  • Student Needs Assessments
  • Grade Writing Assignments
  • Curriculum Development
  • Online Classroom Knowledge
  • English History Expertise

Timeline

CUSTOMER SERVICE ADVISOR IN ENGLISH

CAPITA
06.2024 - 09.2024

MAGAZINE & LOGISTIC

AMAZON FULFILLMENT POLAND SP.Z.O.O.
03.2024 - 05.2024

Call Center Customer Service Representative

PHU BURSIAK
11.2016 - 06.2023

Master of Science - Leadership Psychology

WSB UNIVERSITY

Master of Science -

NATIVE ENGLISH TEACHER, FREELANCER

Master of Science - Master of Science in Professional Communication

CLARK UNIVERSITY

Master of Science - Public Administration

CLARK UNIVERSITY

Bachelor of Science - Sociology

UNIVERSITY OF IBADAN
ADEMOLA ADEYORIJU