ADESOLA VICTORIA AKINLADE
Student And Customer Relations Representative
Lublin,Poland
Summary
I am an experienced Customer Relations Representative, with two years of experience. I have developed a strong background in administrative tasks and a intermediate knowledge of Human Resource assistance. I possess exceptional communication skills and am able to handle customer inquiries, complaints, and issues in a professional and ecient manner. Additionally, I am procient in utilizing information technology tools and platforms to manage customer databases, generate reports, and collaborate effectively with cross-functional teams
Overview
8
8
years of professional experience
5
5
years of post-secondary education
10
10
Certifications
Work History
Student Intern
Sempre A Frente Foundation
Lublin , Poland
04.2023 - Current
- Successful Youth Shake event execution with 80% turn out rate.
- Planned, Analyzed problems, prepared and participated in weekly meetings for an English Integration project for poles and international students.
- Supported and worked with teams to develop solutions for workshop hosting, and participation while creating project marketing idea and concept to promote this events and workshop.
- Participated in workshops and presentations related to stress management, young leadership, and management practice to gain knowledge.
- Facilitated successful completion of English projects from concept to launch.
Customer Service Representative Specialist
JUMIA Nigeria
Lagos , Nigeria
09.2020 - 11.2021
- Received monthly high quality assessment ratings in relation to complaints resolution, identifying costumers needs and satisfaction.
- Consistently delivered accurate, valid, and complete information to customers by utilizing appropriate methods and application tools, resulting in reduced customer complaints and increased efficiency.
- Responded to 180 to 200 customer query log per day.
- Successfully trained, coached, and supervised two to ve new staff members quarterly, resulting in increased productivity and improved customer service skills across the team.
- Exceeded personal sales targets by 60%, and call handling quotas with effective use of cross-selling techniques and client advising on product utilization and care, resulting in increased revenue and improved customer retention.
Human Resource Assistant (Volunteer)
OGAAB Energy Solution
Abuja , Nigeria
03.2019 - 04.2020
- Successful organized and co-hosted VIP events for exclusive clients with responsibility for handling clients, maintaining confidentiality and discretion, and delivering accurate, valid, and complete information using the right methods and application tools, resulting in improved customer satisfaction and retention.
- Contributed proactively to meetings and played a major key role in creating new practices, resulting in improved productivity, eciency, and customer satisfaction.
- Consistently met short-term and long-term targets, demonstrating a strong work ethic, goal-oriented mindset, and ability to perform under pressure.
Human Resource and Administrative Officer
Federal Road, Safety Corp Nigeria
Ibadan , Nigeria
03.2017 - 12.2017
- Took and leadership and management short course and demonstrated a high degree of professionalism, maintained confidentiality and discretion in handling sensitive information, ensuring that sensitive data was kept secure and private.
- Improved written skills through consistency and dedication to making reports and fieldwork representative, resulting in more polished and effective communication with stakeholders.
- Consistently provided accurate, valid, and complete information using appropriate methods and application tools, ensuring that company partners and collaborators had the necessary information to make informed decisions.
- Successfully scheduled meetings and coordinated appointments for the timely completion of administrative tasks, resulting in improved organizational e ciency and timely delivery of projects.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Customer Service Officer
Emerald Micro nance Bank
Akute , Nigeria
06.2015 - 09.2015
- Achieved an increased complaint resolution rate of 70% by e ciently and effectively handling customer inquiries and complaints, resulting in improved customer satisfaction and retention
- Successfully set up and maintained customers' accounts, ensuring accurate and up-to-date information, leading to improved organizational e ciency and customer satisfaction
- Utilized IT system applications to update account details and provide accurate, valid, and complete information to customers using the right methods and application tools, resulting in improved data accuracy and customer satisfaction.
- Additionally, increased response rates by 80% due to added language knowledge other than English, demonstrating adaptability and improved customer communication.
Education
Master Of Applied Science - Business Management
Business Management, Wyższa Szkoła Ekonomii I Inno
Poland 03.2022 - Current
Bachelor Of Science - Banking And Finance
McPherson University
Nigeria 10.2012 - 11.2016
Skills
Database entry
Operations support
Excellent interpersonal abilities
Project support
Great critical thinking skills
Client Relationships
Outstanding communication skills
Presentations
Strategic planning and analysis
Leadership and team building
Case planning and management
Risk management processes and analysis
Process flow diagram development
Process and procedure development
Data analysis with Knime workflow
Certification
Business and work etiquette -Finishing and Etiquette School, G.A.T.E.S Finishing School
Timeline
Student Intern
Sempre A Frente Foundation
04.2023 - Current
Understanding technology in customer relationships management- Allison
03-2023
Becoming a Customer Service Executive- Allision study Platform
02-2023
Introduction to CRM- Coursera
02-2023
Introduction to Psychology- Coursera
02-2023
Mindshift, Breaking through obstacles to learning- Coursera
09-2022
Master Of Applied Science - Business Management
Business Management, Wyższa Szkoła Ekonomii I Inno
03.2022 - Current
Website Layout- Yoruba Tennis Club (Tech Hacks)
07-2021
Customer Service Representative Specialist
JUMIA Nigeria
09.2020 - 11.2021
Web Design- Harvesters skill Acquisition program
08-2020
Volunteer Sustainable Development Goal- LEAP Africa
05-2020
Human Resource Assistant (Volunteer)
OGAAB Energy Solution
03.2019 - 04.2020
Graduate Leadership and management production - Institute of Leadership and Management Production
09-2017
Human Resource and Administrative Officer
Federal Road, Safety Corp Nigeria
03.2017 - 12.2017
Business and work etiquette -Finishing and Etiquette School, G.A.T.E.S Finishing School
05-2016
Customer Service Officer
Emerald Micro nance Bank
06.2015 - 09.2015
Bachelor Of Science - Banking And Finance
McPherson University
10.2012 - 11.2016