Adnane Nessaibi
Translator
Katowice
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Footland
Batna
03.2019 - 02.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Negotiated contracts with outside carriers to minimize costs to company and customers
- Controlled resources and utilized assets to achieve qualitative and quantitative targets
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Collaborated with marketing department to launch and manage promotional activities and campaigns.
Event Organizer
Youth Club
Algiers
01.2017 - 01.2018
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for public
- Participated in strategy development and planning to grow organizing program and advance campaigns
- Transcribed data and organized spreadsheets to record pledges, phone calls and canvassing
- Coordinated volunteer activities and facilitated distribution of promotional and marketing materials
- Created strong and sustainable Type organization by fundraising, forming relationships with key players and building brands.
Customer Service Representative
Ooredoo Telecom
01.2018 - 01.2019
- Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Updated account information to maintain customer records
- Answered product and service questions, suggesting other offerings to attract potential customers
- Collected and analyzed customer information to prepare product or service reports
- Offered advice and assistance to customers, paying attention to special needs or wants.
Content Analyst
JUDE
Batna
04.2020 - 05.2022
- Delegated and tracked each staff member's assignments and deadlines.
- Pitched content strategies and managed asset acquisition.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed team communications and information for meetings.
- Prepared variety of different written communications, reports and documents.
Junior Accountant
Capgemini
Katowice , Slaski
12.2022 - Current
- Monitored cash flow to maintain optimal liquidity and cash management.
- Utilized tax software to prepare and file tax returns.
- Implemented and maintained internal controls and accounting procedures.
- Offered advice and direction to help clients better understand financial goals.
- Collaborated with internal and external stakeholders to maintain financial accuracy and compliance.
Education
M.D. - Finance
WSB University
Katowice 2023.03 - Current
Bachelor of Arts - English Linguistics
University of Batna 2
Master Of Arts - Language Interpretation And
University of Algiers 2
Algiers 01.2018 - 06.2020
Skills
Effective problem solverundefined
Timeline
M.D. - Finance
WSB University
2023.03 - Current
Junior Accountant
Capgemini
12.2022 - Current
Content Analyst
JUDE
04.2020 - 05.2022
Customer Service Manager
Footland
03.2019 - 02.2020
Master Of Arts - Language Interpretation And
University of Algiers 2
01.2018 - 06.2020
Customer Service Representative
Ooredoo Telecom
01.2018 - 01.2019
Event Organizer
Youth Club
01.2017 - 01.2018
Bachelor of Arts - English Linguistics
University of Batna 2
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