Financial and Audit Services professional with 12 years of industry experience, including over 6 years of people management. Proven expertise in process management, process improvement, and talent development. Adept at managing transitions and ensuring high standards of customer service through effective SLA/KPI management. Skilled in data quality control and conducting thorough audits to ensure compliance and operational efficiency. Demonstrated ability to lead teams, develop talent, and drive continuous improvement initiatives. Strong background in risk assessment, regulatory understanding, and maintaining internal controls. Excellent communication and analytical skills, with a commitment to delivering accurate and detailed reports. Experienced in collaborating with stakeholders and managing multiple projects simultaneously to meet deadlines and achieve organizational goals.
Green Belt Certificate