Adrian Mastalerz

Providing customers of American carrier with high-quality assistance on standard requests like checking the status of the package, adding delivery instructions, changing the address on the package, returning the package to the seller, etc. via chat, SMS, or email. I am currently searching for a new job due to the decision of my employer's contractor to provide customers with fully automatic (AI) assistance.

Providing high-quality customer service via phone and e-mail for Tauron. During this time of working, I became fully capable of providing service on everything a customer might need, from opening a new contract to making any changes to an existing one. Unfortunately, due to the changes that our employer forced us to make, I had to search for a different job.

• Wrapped, boxed and weighed bakery department products.
• Used in-store system to locate inventory and place special orders for customers.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Checked expiration dates and rotated products to verify freshness and avoid spoilage.

IMPORTANT INFORMATION: This work took place only 3-4 months a year as holiday job during school.

• Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
• Retained existing customers by providing exceptional service, staying informed on product updates, and offering tailored solutions based on individual needs.
• Utilized sales techniques to build customer interest and close sales.
• Pitched products and services to potential customers, securing new deals and sales opportunities.