Adriana Jalocha
Warsaw
Summary
Expertise in leading teams across multiple markets, building local strategies for different parts of the business (commercial/operations). Strategic planning, P&L ownership and stakeholder management to drive organizational success. Skilled in team management, change leadership, and risk mitigation to ensure compliance and operational excellence across diverse markets. Focused on fostering cross-cultural communication and global compliance to support sustainable growth and innovation.
Overview
10
10
years of professional experience
Work History
Global Head of International HQ
Glovo
Barcelona
2025.05 - 2026.02
- Responsible for supervising operations in 19 markets at Glovo in three regions Africa, Easter Central Asia and South Eastern Europe. Coordination of building with local teams long-term strategies reaching improvements in all of the markets in terms of provided service by -1 minute generating savings and diminishing costs across all of the markets of -6.5% YoY.
- Leading a team consisting of +20 direct reports and +70 indirect ones. Coordinating relationship with multiple stakeholders across the board, responsible for building strategies, global target definition, hiring, onboarding and set up for success of local teams.
- Coordinated global resource allocation to enhance operational agility, resulting in improved process predictability and faster international project deployment.
- Directed strategic partnerships across multiple regions to enhance market entry efficiency, significantly increasing competitive positioning in emerging markets.
Head Of Operations
Glovo
Warsaw
2024.02 - 2025.05
- Management of local Operations and team of +20 people. Responsible for local Operations with +10k riders hired, building strategy aligned with the local Country Manager vision for the market. Target definition, process definition, building effective structure of the local team, proactive spotting areas of improvement reaching improved service YoY with generated savings of +2M euro.
Operations Manager
Glovo
Warsaw
2020.09 - 2024.02
- P&L control. Looking for improvement areas, building tools and reports to control and improve operational metrics. Deep Dive into the market labor situation and looking for sustainable growth solutions. Management of the Regional Operations Specialists, business analysts, team of agents in different locations. Cross-functional role, cooperation with all of the departments and other countries like Italy, Spain, Ukraine, Georgia looking for best practices. Cooperation with over 20 external vendors/3pls. Implementation of successful 3pls strategy with exclusivity.
Senior Quality and Operations Coordinator
Aasa Polska
Warsaw
2016.01 - 2020.09
- Cooperation with several vendors in different locations with +100 active agents. Team Management, cost control and analysis of inbound/outbound sales, inbound hotline and debt-collection campaigns. Successful execution of building internal quality team and processes, improving the quality service provided
Head Of Commercial (Regions PL)
Glovo
Warszawa
2026.02
- Leading and building commercial strategy for whole Poland to grow business in food category with local restaurants. Leading a team of 30 people and three heads of regions.
- Responsible for local P&L of food category and managing part of the business that is growing YoY +50%.
- Leading restructure of the team, implementing commercial strategy of focus on the most important local restaurants in order to win the market in the food category and contribute to solidifying position of a leader on the market.
- Implementation of a process of calculating the ROI from the investment contributing to savings in the budget of +1M euro YoY by selective approach towards new collaborations.
Education
Linguistics -
Społeczna Akademia Nauk
Warsaw, PL2020-09
Skills
- Team Management
- Change leadership
- Risk mitigation
- Stakeholder management
- Strategic planning
- Cross-cultural communication
- Global compliance
- Market analysis
- P&L management
- Operational efficiency
- Budget optimisation
- Process improvement
- Cross-functional collaboration
Languages
English
Advanced
C1
Spanish
Beginner
A1
Polski
Proficient
C2
Languages
English C1
Spanish A2
Disclaimer
I consent to the processing of my personal data for the purpose of recruiting for the position I apply for.
Timeline
Head Of Commercial (Regions PL)
Glovo
2026.02
Global Head of International HQ
Glovo
2025.05 - 2026.02
Head Of Operations
Glovo
2024.02 - 2025.05
Operations Manager
Glovo
2020.09 - 2024.02
Senior Quality and Operations Coordinator
Aasa Polska
2016.01 - 2020.09
Linguistics -
Społeczna Akademia Nauk