Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Adrianna Haas

Banino

Summary

Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.

Overview

5
5
years of professional experience

Work History

Travel Agent

Wakacje.pl
04.2023 - Current
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Updated and maintained customer databases to increase customer retention.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.

Airport Customer Service Agent

Welcome Airport Services
10.2021 - 02.2023
  • Verified identification and travel documents to efficiently board passengers for on-time departure.
  • Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Used airline computer system to create airline tickets and boarding passes.
  • Operated PA system to make announcements regarding flight activity.

Restaurant Crew Member

KFC
11.2018 - 12.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Trained new hires in customer service, food preparation and restaurant procedures.
  • Resolved customer complaints to patron satisfaction, resulting in repeat business.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Escalated problems or complaints to relevant supervisor or manager for resolution.

Education

Restoration Technician of Architectural Elements - Construction Technology

Panstwowe Szkoly Budownictwa W Gdansku
Gdansk
05.2020

Skills

  • Resort Partnerships
  • Plan Trips
  • Client Needs Assessment
  • Travel Research
  • Customer Inquiry and Response
  • Interpersonal Communications
  • Client Consultations
  • Client Networking

Languages

Polish
Native language
English
Advanced
C1
Chinese (Mandarin)
Beginner
A1

Timeline

Travel Agent

Wakacje.pl
04.2023 - Current

Airport Customer Service Agent

Welcome Airport Services
10.2021 - 02.2023

Restaurant Crew Member

KFC
11.2018 - 12.2021

Restoration Technician of Architectural Elements - Construction Technology

Panstwowe Szkoly Budownictwa W Gdansku

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Adrianna Haas