Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrianna Janiec

Zdziary

Summary

Speaking multiple languages gave me the opportunity to work in various industries. I have been working with customers five years from retail, housing industry to banking.

I have been building my experience mainly abroad, United Kingdom, where I have had the opportunity to improve my communication skills.

I am an open person who is not scared to take the lead, as my previous jobs has been mainly leading teams.


Overview

5
5
years of professional experience

Work History

Banking Advisor

Bank Pekao S.A.
08.2024 - 12.2024
  • Extending and sustained relationships with customers to maintain and grow business.
  • Educating customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
  • Increasing client satisfaction by providing personalized banking solutions and financial advice.
  • Strengthening customer relationships through timely follow-ups and proactive communication.
  • Developing strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
  • Working with customers to procure updated financial information on continuous basis.
  • Advising and working with business owners
  • Improving branch sales performance by cross-selling various banking products and services.
  • Coordinating with various divisions and departments in servicing of routine banking transactions.
  • Conducting comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
  • Managing time effectively to handle multiple tasks concurrently while maintaining attention to detail under pressure situations.

Team Leader

London and Quadrant Housing Trust
10.2021 - 03.2024
  • Reviewing documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Maintaining database of housing resources, landlords and management companies.
  • Researching possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
  • Conducting home and apartment inspections to identify safety issues and needed repairs.
  • Resolving tenant conflicts effectively, promoting a harmonious living environment for all residents.
  • Office administration - complaints managing
  • Managing diaries and work of 10 various engineers
  • Performing regular safety inspections to minimize hazards and protect residents'' wellbeing.
  • Taking care of H&S
  • Managing a group of planners

Team Leader

Wetherspoons
08.2019 - 03.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowering team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managing conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintaining an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborating with other department leaders to establish shared goals and ensure alignment across teams.
  • Managing a team of 20 staff members
  • Troubleshouting
  • Increasing customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly
  • Providing ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.

Education

Master Degree in Languages - French Language And Literature

Uniwersytet Marii Curie-Skłodowskiej
Lublin
06-2019

Skills

  • Business prospecting
  • Banking software proficiency
  • Portfolio management
  • Loan processing
  • Financial planning
  • Credit risk evaluation
  • Credit assessment
  • Decision-making
  • Risk assessment
  • Time management
  • Multitasking and organization
  • Client relations
  • Analytical thinking

Languages

English
Advanced (C1)
French
Bilingual or Proficient (C2)

Timeline

Banking Advisor

Bank Pekao S.A.
08.2024 - 12.2024

Team Leader

London and Quadrant Housing Trust
10.2021 - 03.2024

Team Leader

Wetherspoons
08.2019 - 03.2024

Master Degree in Languages - French Language And Literature

Uniwersytet Marii Curie-Skłodowskiej

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Adrianna Janiec