Agake-ere Juwon Kpemi

Summary

.Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skills in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Detail-oriented professional with top skills in customer relations, problem-solving, and recordkeeping. Talented in addressing different service and product problems with a thorough and positive style. Ready to help with afocus on finding creative solutions to conflicts and complaints.

Overview

years of professional experience

Work History

Scheduling Analyst

Foundever

Gdansk

11.2022 - 03.2024

Streamlined communication between departments by creating a centralized scheduling system.
Implemented best practices in schedule management to minimize disruptions caused by unplanned absences or emergency situations.
Improved project completion rates by ensuring proper staffing levels through effective schedule management.
Ensured compliance with labor regulations, internal policies, and contractual obligations through diligent monitoring of employee work hours and time-off requests.

Customer service professional agent

Sitel

Warsaw , Poland

05.2021 - 10.2022

Assisted customers with product-related questions, feedback, and complaints.
Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
Attending to customers from the United States and Canada Via phone calls and emails
Resolved customer queries over phone and by email.
Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.

Customer Service Agent

Nestle Nigeria

Lagos , Nigeria

07.2018 - 11.2019

Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Resolved customer queries over the phone and by email.
Built meaningful connections with customers to promote customer loyalty.
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution.
Processed orders on online system with accuracy.
Recorded and processed call information, helping to strengthen quality of customer data.

Education

bachelors degree - Health science ,Nursing

Medical University of Gdansk

2023

Skills

MS Office: Advanced
Complaint management
Virtual payment processing
Customer account management

Technical support
Live chat operation
Scheduling Tools
Deadline Management

Languages

English

First Language

Polish

Elementary

Timeline