Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

Agata Onuszko

Zielonki

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

AR Team Leader

Electrolux
07.2023 - Current
  • Spearheaded initiatives to improve employee engagement, leading to higher job satisfaction and productivity levels.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
  • Negotiated HR-related vendor contracts to maintain agreements with necessary vendors to support HR operations.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Collaborated with managers to identify and address employee relations issues.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Supported the development of a high-performance organizational culture through the implementation of effective performance management systems and coaching interventions.
  • Managing transition process, from scratch on lift and shft method. Taking active part in calls to agree on transition steps and timeline.
  • Working with business on process creating, standarization.
  • Managing transition activities on business and SSC side.
  • Working on SOD and taxonomy.
  • Working on KPI's, creating path and escalation processes.
  • Managing weekly/motnhly/quaterly calls with business/customers.
  • Managing detailed reports on updatyes to project specifications, progress, indentified issues, potential business risk.

AR support/ Credit Analyst

Electrolux Sp. Z o.o.
08.2021 - 06.2022
  • Performing collection process for Canada, delivering high level of customer service, analyses of situation on customer accounts, following up on overdue accounts, participating in resolution of unclear payments, evaluating customer account and payment history, supporting other team members in achieving team and individual goals, elaboration of reports, regularly communicate with Business, ownership of Promo/Allowance part with Business, updating procedures, preparing weekly reports AR Slide Template, assisting in main issues with customers among the Team, completing Electrolux Rating Model (ERM) and credit analysis of Electrolux customer risk, obtaining and analysing appropriate internal and external credit information such as financial statements, trade references, external credit reports, profitability and payment behaviour, understanding and adhering to credit policy and guidelines, interpreting and summarizing information and generating recommendation regarding the disposition of the customer credit request

OtC Specialist/ Master Data Specialist

Alfa Laval Krakow Sp.z o.o.
04.2019 - 07.2021
  • Performing day-to-day accounts receivable transaction in a timely and accurate manner in accordance with defined operating procedures, performing collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments, maintaining effective communication with stakeholders, ensuring accurate and timely cash application, maintaining automatic postings and bookings of Inter Company wire transfers, participating in resolution of unclear payments

OtC Analyst IAG GBS

08.2017 - 02.2018
  • Performing day-to-day accounts receivable transaction in a timely and accurate manner in accordance with defined operating procedures, participating in resolution of unclear payments, preparing and analyse daily cash reports, payment plan and settlement negotiations, suspension for non-payment, logging disputes in the system, acting as a mediator between the creditors and the customers

Time Tracking Analyst for Google

IBM BTO Business Consulting Services Sp.z o.o.
12.2016 - 02.2017
  • Delivering the highest quality of service in time tracking operations by executing all activities in compliance with existing procedures and customer requirements, producing metrics, generating reports, and delivering status updates after each time tracking close cycle, carrying out audits and validation of timecard data and payroll output files, initiating and actively supporting any continuous improvement activities or other process and/or tools improvements, ensuring the timeliness of time tracking processing (reviewing and signing off timecards, entering data in time tracking system, generating payroll files, and sending files to regional payroll teams), communicating any risks to timecard process or deadlines in accordance with escalation path

Order To Cash Junior Specialist

Heineken Global Shared Service
07.2015 - 11.2016
  • Single point of contact for customers' accounts, collection and Speed cash application and working capital position, working closely with Regional Sales, Customer Service and Credit Risk departments, re-negotiating repayment plans if companies in financial difficulties, starting legal proceedings if debts are not paid within an agreed time

Education

Certificate of Polish Institute of Credit Management -

01.2022

Lean/Agile Project in Finance -

01.2019

Wyzsza Szkola Zarzadzania i Bankowosci - Faculty of Finance and Accounting

01.2015

University studies undertaken in the Faculty of Public Health -

01.2009

Skills

  • Customer service oriented skills
  • Ability to deal with irate customers using excellent interpersonal-communication skills
  • Understands new concepts easily
  • Quick learner
  • Ability to handle stress, multitasking
  • Reliable
  • Customer service training courses
  • Anti Fraud Course
  • Security Awareness Course
  • Leading conference calls with customers and Business
  • Taking part in ad hoc projects

Languages

English - fluent

Hobbies and Interests

  • Reading books
  • Strategic games/puzzles
  • Dogotherapy
  • Cooking

Timeline

AR Team Leader

Electrolux
07.2023 - Current

AR support/ Credit Analyst

Electrolux Sp. Z o.o.
08.2021 - 06.2022

OtC Specialist/ Master Data Specialist

Alfa Laval Krakow Sp.z o.o.
04.2019 - 07.2021

OtC Analyst IAG GBS

08.2017 - 02.2018

Time Tracking Analyst for Google

IBM BTO Business Consulting Services Sp.z o.o.
12.2016 - 02.2017

Order To Cash Junior Specialist

Heineken Global Shared Service
07.2015 - 11.2016

Certificate of Polish Institute of Credit Management -

Lean/Agile Project in Finance -

Wyzsza Szkola Zarzadzania i Bankowosci - Faculty of Finance and Accounting

University studies undertaken in the Faculty of Public Health -

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Agata Onuszko