Agata Dobkowska
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support in prestigious audit company. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Deloitte Audyt Sp. z o.o
11.2021 - Current
- Work in CRM system with audit engagements procedures-DRMS (SAP)
- Managing the client acceptance process
- Invoicing audit clients
- Working with the portfolio- verfications, corrections on projects codes
- Preparation and formatting of audit documents in accordance with organization standards (offers, contracts, etc.)
- Coordination of a business trips
- Organizaions of comapny events and partners meetings
- Regular admin support for Audit Partners, Directors and Managers
Front Office Coordinator
Hilton Birmingham Metropole
12.2019 - 08.2021
- Managing all guest queries related to payment or chargebacks requests as well as missing or incorrect direct bills
- Being responsible for cash recycler
- Ensuring the team have appropriate tools and equipment to deliver service
- Managing all stock/purchasing for Front Office
- Supporting management with reservations and switchboard
Receptionist
Hilton Birmingham Metropole
07.2018 - 11.2019
- Welcoming and fulfill the check-in process for guests and group arrivals
- Completing check-out process for departing guests using hotel system
- Managing guests requests, inquiries and complaints
- Maximize sales revenues through up-selling and marketing programs
Barista
Hilton Birmingham Metropole
10.2017 - 06.2018
- Welcoming customers by determining their coffee interests and needs
- Preparing and sells coffee drinks by following prescribed recipes
- Managing all stock
Shift Supervisor
Starbucks
03.2015 - 09.2017
- Executes store operations during scheduled shifts organises opening and closing duties assigned
- I hereby consent to my personal data being processed by your company for the purpose of considering my application for the advertised vacancy
- Following all cash management;
- Creatinga positive learning environment by providie clear, specific, timely and respectful coaching and feedback to all team members
Education
Master - Tourism and Recreation
Warsaw University of Life Sciences
Bachelor - Tourism and Recreation
University of Warmia And Mazury
Skills
- MS Office
- SAP
- Time management
- Teamwork
- Communication
Languages
Polish
Native language
English
Proficient
C2
Additional Information
I hereby consent to my personal data being processed by your company for the purpose of considering my application for the advertised vacancy.
Timeline
Administrative Assistant
Deloitte Audyt Sp. z o.o
11.2021 - Current
Front Office Coordinator
Hilton Birmingham Metropole
12.2019 - 08.2021
Receptionist
Hilton Birmingham Metropole
07.2018 - 11.2019
Barista
Hilton Birmingham Metropole
10.2017 - 06.2018
Shift Supervisor
Starbucks
03.2015 - 09.2017
Master - Tourism and Recreation
Warsaw University of Life Sciences
Bachelor - Tourism and Recreation
University of Warmia And Mazury
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