Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Agata Gabara

London

Summary

Accomplished IT and Finance Graduate (First Class Honours) eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.

Certifications: IT technician (IET - in the review), MS Azure Admin, MS Azure AI Fundamentals, CompTIA Security+, SCRUM, ISO IEC 27001/200, Google Analytics and Linux Essentials.

Overview

8
8
years of professional experience
9
9
years of post-secondary education

Work history

IT support and administrator

Boomerang Messaging
London
05.2025 - 07.2025
  • Assisting users with technical issues and maintaining clear, helpful communication to ensure a smooth support experience,
  • Managing support tickets via the HALO system,
  • Designing workflows in BoomLogic for customers,
  • Creating and organizing internal content in Notion, including defining I-buttons (information buttons) to enhance user navigation and understanding,
  • Creating and managing requests in GitHub,
  • Running user acceptance testing,
  • Developing visual process flows using MS Visio to support customer understanding and streamline internal processes, reviewing account activity and usage data to provide insights that support customer success,
  • Contributing to internal and external projects using tools like MS Planner, MS Excel, and helping with marketing content creation.

Residential Concierge

Claibon Recruitment
London
11.2021 - 04.2025
  • Providing a professional and welcoming reception, and being the main point of contact for residents and guests,
  • Holding keys and managing keys and parcels, making and recording deliveries,
  • Answering phones, logging messages, and dealing with general inquiries,
  • Managing diaries and carrying out foot patrols.

IT support engineer

Infosys
Brno
05.2021 - 08.2021
  • Serving as the first point of contact for end-users' technical inquiries, calls, and tickets related to EPS applications,
  • Providing Level 1 technical support for EPS applications, including SAP R3 and ServiceNow,
  • Escalating complex technical issues to Level 2 support or appropriate technical teams,
  • Regularly updated antivirus software, preventing potential cyber threats from harming systems or data loss as a result of such attacks.
  • Installed and configured computer hardware components to enhance system functionality.
  • Ensuring timely and accurate escalation and generating periodic reports on query volumes, ticket resolution times, and end-user satisfaction metrics to monitor and improve service quality.

Personal Assistant (part time)

Air Conditioning and Heating Systems NSW Australia
Sydney
01.2017 - 03.2018
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Organised and maintained filing system for easy staff access.
  • Operated multi-line phone systems, handling high volume of calls daily.
  • Processed incoming and outgoing parcels and correspondence for staff.
  • Documented staff entitlements and expenditures, matching information against allowances.

Accounts Manager (unpaid internship)

IT Worx Consulting Pty Ltd
Sydney
07.2017 - 12.2017
  • Prepared monthly reports, account reconciliations and financial statements.
  • Used management software and data analysis to forecast product demand.
  • Handled customer concerns and complaints to resolve issues and build loyalty.

Education

Bachelor of Science - Information Technology

Middlesex University
London
10.2019 - 05.2024

Master of Science - Finance and Accounting

Warsaw School of Economics
Warsaw
10.2009 - 05.2014

Skills

  • Remote customer support
  • Remote desktop experience
  • Networking protocols
  • Cybersecurity practices
  • Active directory experience
  • Service level agreement understanding
  • Software installation and upgrades
  • Network topology familiarity
  • VOIP system management
  • ITIL frameworks
  • Incident reporting
  • SQL
  • Office 365
  • Hardware support

Affiliations

  • swimming, running

Languages

English
Advanced
Polish
Native
German
Beginner

References

References available upon request.

Timeline

IT support and administrator

Boomerang Messaging
05.2025 - 07.2025

Residential Concierge

Claibon Recruitment
11.2021 - 04.2025

IT support engineer

Infosys
05.2021 - 08.2021

Bachelor of Science - Information Technology

Middlesex University
10.2019 - 05.2024

Accounts Manager (unpaid internship)

IT Worx Consulting Pty Ltd
07.2017 - 12.2017

Personal Assistant (part time)

Air Conditioning and Heating Systems NSW Australia
01.2017 - 03.2018

Master of Science - Finance and Accounting

Warsaw School of Economics
10.2009 - 05.2014

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Agata Gabara