Agata Nowak-Łojek

In my current role, I am responsible for managing accounts receivable processes. I allocate incoming payments on a daily basis and perform detailed reconciliations of customer balances to ensure accuracy. For this purpose, I use an internal client tool as well as SAP (specifically SAP Fiori). These payments are received in different currencies, and sometimes it is necessary to perform calculations related to exchange rate differences.

If, for any reason, the payer is unknown, I contact the bank directly to obtain as much information as possible in order to correctly apply the payment.

As part of my role, I communicate directly with clients regarding their outstanding payments and any discrepancies, ensuring that issues are resolved efficiently and professionally. I also regularly prepare reports on overdue payments and follow up with clients via email.

My responsibilities also include processing credit and debit notes, performing netting, and making any necessary adjustments while ensuring compliance with internal procedures. I work closely with other departments within the company, including the Collections and Credit teams, to streamline processes and resolve account issues as efficiently as possible.

Additionally, I support month-end closing activities by preparing reports on unapplied payments. I also assist colleagues by helping them apply as many payments as possible before the end of the month.

I am also responsible for training new employees, sharing my knowledge and experience with them.

Change of Employer caused by the Company acquisition.

In this position, in addition to the payment application, I also started to train new employees and monitor the correctness of their work.

At the beginning, I was mainly dealing with the simple payments application, solving queries from external and internal clients, reporting task progress, issues and potential risks to my Team Leader.