Agnes Tluczek
Summary
I am passionate about creating an environment of comfort and elegance that reflects the client's lifestyle and preferences. Dedicated to enhancing the daily lives of families through meticulous attention to detail and service.
Overview
22
22
years of professional experience
Work History
Executive Housekeeper
Confidential
12.2022 - Current
- Developed and implemented effective training programs for new hires, resulting in well-prepared and competent staff.
- Addressed maintenance issues proactively by coordinating with estate manager to ensure prompt resolution.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained spotless environment for principles through diligent daily housekeeping tasks.
Housekeeper/Residential House Manager
Steven And Elizabeth Katzman Residence
10.2002 - 07.2021
- House cleaning
- Laundry
- Childcare
- Vet and grooming appointments
- Packing, unpacking and coordinating family relocations
- Supervise and provides direction of onsite staff.
- Regular walk throughs and daily checklist.
- Working with, schedule, supervise and upkeep of maintenance schedules for household vendors: HVAC, electrician, plumbing, generator, well systems, etc.
- Maintaining seasonal routines and procedures for household interior and exterior needs: landscaping, window washing, power washing, etc
- Daily walk through of property (interior and exterior).
- Review and train staff
- Order and maintain household supply inventories: cleaning supplies, beverages, and groceries, etc.
- Organize, package, ship and receive deliveries and packages for household and principals.
- Possess hands-on attitude – providing service when staff or vendors cannot.
- Available 24/7 for family members; questions, requests or service.
- Handle any special requests, duties or errands.
- Managed move-in/move-out procedures efficiently.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
Education
Bachelor of Science - Economics
Akademia Jana Kochanowskiego
Kielce, PolandSkills
- Multitasking Abilities
- Attention to Detail
- Flexible and Adaptable
- Self-Motivated
- Teamwork and Collaboration
- Planning and Coordination
- Dependable and Responsible
Languages
Polish
Native or Bilingual
English
Native or Bilingual
Timeline
Executive Housekeeper
Confidential
12.2022 - Current
Housekeeper/Residential House Manager
Steven And Elizabeth Katzman Residence
10.2002 - 07.2021
Bachelor of Science - Economics
Akademia Jana Kochanowskiego
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